Supervisor
(13256)
At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests' stay to bring their dreams and desires to life. With an atmosphere that's chic but wonderfully unstuffy, and a team who are meticulous but warm, we seek to exceed our guests' expectations at every possible turn.
Set in the vibrant heart of Cape Town's waterfront, surrounded by restaurants, shopping, art and entertainment; on the doorstep of Table Mountain; and within easy reach of spectacular beaches, national parks, and winelands; One&Only Cape Town is the ultimate curator of discovery, from active adventures, to mindful moments and exclusive, tailored experiences. The warm South African charm is one of our most unique and valued assets. With abundant knowledge and generosity, we anticipate our guest's every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it's our passion.
Job Summary
Under the general direction of the Executive Housekeeper and the Senior/Junior Assistant Housekeepers, and within the limits of the hotel's policies and procedures manage the entire Rooms and common area cleaning function. This includes the service vision and concepts, oversees and directs all aspects of overall Housekeeping cleaning operations which includes guest rooms, public areas, laundry and back of house areas. This post requires the employee to work shifts which will vary according to operational demand.
Key Duties and Responsibilities
To ensure the Market Metrix scores and One&Only standards are maintained on an ongoing basis in order to ensure an annual average score in excess of 95%.
Inspect guest rooms and public areas on a regular basis to ensure that the furnishing facilities and equipment are clean and in good repair and make recommendations for the upkeep of the same.
To ensure The Contract Cleaning Company fulfills their obligations as described in the agreement between The Contract Cleaning Company and the One&Only Cape Town.
Assist in monthly stock takes for all linen, operating supplies, operating equipment and amenities.
Ensure the room attendants adhere to set policies and procedures of The One&Only Cape Town.
Ensure the room attendants are trained prior to performing their general duties.
To ensure all arrival rooms are serviced before 14:00 and all occupied rooms are cleaned before 14:30.
To ensure all bedrooms are turned down before 21:00.
To ensure all bedrooms are checked according to set checklists for daytime servicing.
To ensure all Very Important Guest rooms are double checked and handed over to the Senior Assistant Housekeeper.
To ensure Very Important Guest rooms are cleaned and checked in priority by supervisors.
To ensure all room statuses are called through to the Coordinators.
Drives continuous improvement and builds support for changes.
Control housekeeping procedures that provide for the health and safety of personnel and guests, such as lost and found service, key control, security and emergency procedures.
Ensure that all floral arrangements and decorations in rooms are of a very good standard.
To ensure all maintenance issues are reported to the Maintenance department in good time.
To ensure that any losses or damages to furniture and fittings or equipment are reported to the Executive Housekeeper/ Rooms Manager immediately.
To ensure that any guest complaint is reported to all HODs concerned and ensure that the Resort Manager and the Rooms Manager are informed immediately according to the gravity of the situation.
To ensure that changes in the Housekeeping function are adhered to as directed by the Executive Housekeeper and the Rooms Manager.
Plan schedules for Special Cleaning (spring cleaning, windows, high windows, marble, sandstone areas, basement parking, and carpets etc.).
Requirements
Strong interpersonal skills
Organizational skills
Strong administrative abilities
Ability to have a strong customer focus
Leadership abilities
Strong communication skills
Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.
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