KEY RESPONSIBILITIESEnsure that the policies, processes and standard operating procedures designed and implemented by the various Discipline Heads are followed by all staff, and to report on any deviation as well as highlighting demonstrations of excellence.Supervise and monitor staff in all their activities and address any performance related concerns and issues.Ensure that there are adequate resources for efficient operations and that the resources are utilised fully and responsibly by all.Meet efficiency targets for the various sections (Arbitrations, Litigation and Dispute targets from Discipline Heads). Report and take corrective steps on performance targets.Administration and checking of awards not paid within the enforcement sections as well as the efficiency monitoring in terms of timelines for these sections.Receive invoices from service providers and confirm accuracy of billing as it relates to services provided by the commissioners, interpreters and attorneys within the Dispute, Litigation and Arbitration Sections.Supervisor will be responsible for submission of Delegation of Authority for approval appointment of attorneys.Supervisor will be responsible for closure of cases that will be referred to the regional manager for approval and once approved, update the K2System.The Supervisor will assist and be involved in the recruitment of the commissioners and interpreters and will ensure the correct signing of the Service Level Agreement (SLA) with the Council.Ensure sufficiently trained commissioners are available to hear enforcement cases.Monitor compliance with service level agreements within the sections.The Supervisor will attend to the queries and complaints relating to the performance and conduct of commissioners and interpreters.Resolve complaints and disagreements on processes within the sections.Deal with all Nula Bona cases as well as liquidations and business rescue cases within section.Deal with rescissions, review applications and liaise between the Senior Agents and Commissioners to arrive at a final outcome.Utilise the Deeds Office search to locate companies that tracing agents have not been able to locate.Ensure high levels of stakeholder management.Monitor cost/expenses against the approved budget.Human Resources management and safety of the employees within the section.Supervisor will be responsible for compiling of monthly statistics for Dispute, Arbitration and Litigation for the Regional Manager.Supervisor will be responsible for constant engagement with other regions, CCMA, DOEL & Labour Court on jurisdictional verification and case outcomes.Collaborate with the CCMA to ensure the improvement of section 143 processes.Manage relationships with Sheriffs.Job Requirements and Knowledge:Labour Relations ActKnowledge of how Collective Agreements workKnowledge of Labour LegislationsNumeracyGood communicatorAttributes/Qualities:Self-MotivatedSupervisoryAssertivenessGood Customer RelationsConflict HandlingPatience and good listenerQualifications & Experience:Diploma in Labour Relations5 years general administrative experience 2 of which must be at a Supervisory level.Legal process knowledge essential.Between 5 - 7 Years
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