Join the Capita Crew!
Hey there, future superstar! We're Capita, a global leader in customer experience, and we're on the hunt for vibrant, ambitious individuals to join our award-winning team. If you're looking to skyrocket your career, you've come to the right launchpad!
We're not just any company. We're a diverse bunch, working across multiple sectors from retail to healthcare, government education to employment. We're all about creating better outcomes for everyone, and we do it in style from our Mutual Park Offices, a 6-star green-rated wonderland complete with gym, clinic, creche, restaurants, pharmacy, hairdresser, and even a spa!
The Campaign
You'll be part of one of the biggest cellular networks in the UK, dealing with sim swaps, network queries, and billing queries. The campaign operates in UK time, so be prepared to work shifts in South African times.
Job title: Superstar Sales Advisors
Job Description: Your Mission, Should You Choose to Accept It As a Sales Advisor, you'll be the voice of our brand, communicating with customers, identifying their needs, and delivering a top-notch experience. You'll be the superhero they need, retaining customers, logging complaints, and offering new products and services that make their lives better.
Your Superpowers Academic: Grade 12 (Matric)Experience: 12 – 24 months in a Sales Call Center environmentSkills: Active listening, problem-solving, adaptability, and a customer-centric approachCommunication: High proficiency in written and verbal EnglishTech-Savvy: Moderate to advanced computer skills and system navigationYour Allies You'll be working closely with our operations/functional line and our external customers.
Your Responsibilities Deliver excellent service and solutions that meet individual customer needs.Identify vulnerable customers and provide additional support.Handle escalated customer queries with empathy and integrity.Use your product knowledge to proactively solve problems.Work to tight deadlines to meet service delivery targets.Adhere to data protection and confidentiality laws as well as regulatory compliance.The Perks Competitive remuneration packageShift AllowanceWeekend Hero BonusExcellent monthly performance bonus of up to 20% of basic salaryFree door-to-door transport for evening shifts after 7pmA progressive career pathComprehensive product training in a fun collaborative environmentExcellent accredited training programsEmployee Share Scheme Trust after 24 months tenure with CapitaEligibility to participate in our scholarship program after 24 months tenure with Capita.Ready for Liftoff? Click 'Apply now', fill out our short application, and upload an up-to-date CV. If your application is successful, you'll be invited to an interview with a member of the recruitment team.
Note: Shortlisted candidates will be assessed using relevant tools based on the role's needs and requirements. Capita South Africa adheres to the principles of the Employment Equity Act and preference will be given to candidates in line with the business' EE targets and goals. Attach your most recent CV indicative of the criteria as advertised.
Location: Cape Town, South Africa
Time Type: Full time
Contract Type: Permanent
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