Job DescriptionWe are looking for professional, high performance individuals, with sound leadership and problem-solving skills, to support the customer service team while building a positive, people-focused environment.Key Responsibilities :Operational Excellence Identifying and communicating barriers to performance/service delivery to the operational leadersContribute in regular meetings with team leaders and agents in regards to efficiencies Conduct analysis and insights based on consolidated data to enhance process improvementsShare best practice between teams to support operational efficienciesContinually examine opportunities for improvements and adherence to schedule Support team when needed maintain product knowledge through call takingWill be required to take callsDevelopment JourneyAgile training through Quality feedback sessionsTraining employees in systems and products when requiredWorking closely with Operations Support, Training & HR to support the new starter journey QualificationsA Matric/Grade 12 Certificate or equivalent.A minimum of 3 years insurance experience Additional InformationJOB-RELATED KNOWLEDGE, SKILLS & COMPETENCIES REQUIRE Proficiency in the following Microsoft packages (Word, Excel & Outlook) •Excellent interpersonal and communication skillsStrong numerical ability Strong administrative and organizational skills Customer centricity High attention to detail and accuracy other factors that will be considered: EngagementCommunication skillsProblem SolvingPlanning & OrganizingRisk ManagementIncident Management Data AnalysisStakeholder Management Client CommunicationReport writingSound working knowledge of the latest Microsoft packages (Word, Excel, PowerPoint & Outlook)Attention to detailOTHER SPECIFIC REQUIREMENTSOwn vehicle with a valid driver's licence Must be able to travel across multiple sitesMust be able to work evening hoursNote - Afternoon and night shifts – Monday to Sunday (rotational shifts)Candidates are required to have fibre or live in a fibre enabled area.