Subject Matter Expert

Company DescriptionSutherland is seeking a reliable and detail-oriented person to join us as Subject Matter Expert. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!Job DescriptionLeads in this role get to:Empower the Work: Create and facilitate Huddle Sessions to equip staff with fundamental skills and knowledge.Impact the Bottom Line: Conduct BQ / Remedial training for the folks in nesting and perform floor interventions for BQ teams.Strengthen Relationships: Establish and maintain communication with clients and/or team members; understand needs, resolve issues, and meet expectations.Take the Lead: Deliver new hire training for the business, ensuring a good learning experience for new hires and equipping them with the relevant skill set to meet production goals from the first month post-nesting. Partner with the quality and training manager to identify skill and knowledge gaps that lead to unstable performance trends. Work with the training manager to prepare training content for BQ interventions and cater learning via the update management process and new launches.QualificationsOur most successful candidates will have:Excellent data mining skills.Ability to think outside of traditional roles to evaluate business implications.Ability to interpret data, identify trends, and make suggestions for improvements.Strong verbal and written communication skills; able to communicate in a clear, constructive, and professional manner.Demonstrated leadership skills; able to take the lead in making improvements and resolving issues.
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