Sub-Product Owner-UEM Location: Gauteng , Northern Suburbs Applications: ****** ESSENTIAL SKILLS REQUIREMENTS: Basic knowledge of ITIL and ITSM such as Problem-Incident-Change processes Expertise in agile development and DevOps incl.
JIRA / Confluence · Knowledge of current IT architectures, vendors, and trends.
Project and Start-up Management experience ADVANTAGEOUS SKILLS REQUIREMENTS: · Experience in operation of Linux Servers and/or Windows Servers · Experience in Windows Client OS, GPO and patch management · Experience with cloud technologies and cloud providers (Microsoft Azure, Amazon Web Services, Google Cloud Services) · Experience with Scripting (Powershell, Bash etc.)
· Experience with monitoring solutions (SCOM, Dynatrace, Site24/7 etc.)
· Experience with SQL (MS, Oracle etc.)
· Experience with Jira and Confluence · Analytical thinking skills Professional communication and documentation skills WHICH QUALIFICATIONS/EXPERIENCE DO WE NEED FOR THE ROLE?
· Degree in Information Systems or equivalent experience · ITIL certification (advantageous) · Any Scrum certification (advantageous) · Minimum of 5 years of IT operations experience · Minimum of 3 years of ITIL work experience.
· Minimum of 3 years of Scrum work experience · Minimum of 5 years in a Team Lead / Agile Master environment WHAT WILL BE YOUR ROLE AND RESPONSIBILITIES?
Be part of a global team responsible for the development and operation of the Digital Workspace that includes the product Unified Endpoint Management (UEM).
Be involved in the maintenance and operation of a global Digital Workspace infrastructure for virtual devices.
· Be a maintenance and operations focused team member for our cloud and on premises UEM platforms.
· Make sure that the infrastructure for UEM platforms run smoothly · Actively work on constantly improving operational excellence including automation and proactive monitoring approaches · Collaborate with an international product team, external providers, vendors and end-users.
· Treat security as a first-class citizen · Work closely with stakeholders, development teams in constantly improving our UEM platforms stability and availability · Work with other IT teams on integration of new features and components · Main function: · Be responsible for the operations and standardization of the enterprise UEM infrastructure, platform and components.
· Be responsible for the verification, planning and actioning of maintenance tasks together with other infrastructure teams · Continuously work on improving the operational stability · Work on automation of platform operations, troubleshooting and maintenance topics Sub-Product Owner: · Working closely with the Unified Endpoint Management Product Owner and the Line manager to steer and support the feature team(s) from a technical point of view.
· Manage a technical team in the Sub Product Owner role to fulfil the prioritized requirements using agile methodologies.
· Collaborate with Business and IT Product Owners and colleagues across multiple products and countries.
· Be the first point of contact for product owners, operations teams and testers regarding any queries relating to requirements and tech quality · Guide the team on how to promote efficiency out of self-organized teams.
· Monitor team development progress and ensure that user stories are completed on time.
· Timely escalations of Sub Product risks to the Product Owners if timelines, deliverables, or operational goals cannot be fulfilled · Forecast and plan for resources, infrastructure, and licenses for the team in coordination with the Product Owner and Line manager in charge.
· Assist to ensure stability of systems and adherence of the team to Group's Operations standards.
· Assist to maintain a stable Operations standby list for the team.
· Assist Product Owner in identifying tech resource gaps within the team.
· Assist Product Owner in identifying additional training required within the teams · Mentor team · Ensure quality and up to date content of the knowledge base for the sub-product · Ensure quality and up to date content of the Sub-Product and compliancy required documentation · Manage Problem, Incident and Change process for dedicated ITSM service · Upon demand willing to work on weekends (changes) · Keep documentation up to date in all relevant systems (e. g. as is configuration CMDB/Application Instance Wizard, to be configuration Connect IT, knowledge database resolveIT) · Attend and moderate operation meetings · Coordinate external contractors · Manage security vulnerabilities
