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At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests' stay to bring their dreams and desires to life. With an atmosphere that's chic but wonderfully unstuffy, and a team who are meticulous but warm, we seek to exceed our guests' expectations at every possible turn.
Set in the vibrant heart of Cape Town's waterfront, surrounded by restaurants, shopping, art and entertainment; on the doorstep of Table Mountain; and within easy reach of spectacular beaches, national parks, and winelands; One&Only Cape Town is the ultimate curator of discovery, from active adventures, to mindful moments and exclusive, tailored experiences. The warm South African charm is one of our most unique and valued assets. With abundant knowledge and generosity, we anticipate our guest's every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it's our passion.
Job Summary The Bastien's Therapist level 1 is able to provide perfectly all treatments EXCLUDING THE BASTIEN'S PEDICURE, and has a good retail power. Bastien Therapist is fully responsible for his treatment and all tasks that he is given. All the standard corresponding must be known and followed perfectly. Bastien Therapist Level 1 has an important role interacting with his/her guest, recommending treatments, booking, realizing treatments and recommending products.
Key Duties and Responsibilities Responsible for achieving retail sales targets as set by Bastien Manager.Ensure aftercare recommendations are made at the end of every treatment, linking with client concerns and offering to prepare products at reception for purchase.Encourage clients to return to the spa by recommending an ongoing treatment program and cross selling the other business centers in the spa. Maintain a sound knowledge of all treatments, packages and any promotions.Participate in demonstrations/events as required.Ensure that daily sales figures are accurately recorded.Perform all treatments at an exceptional standard, as per the ESPA protocols and standards taught in training, whilst tailoring to the client's specific needs.Update own knowledge of products and treatment brand standards, outside of formal training by Bastien and Head Therapist.Carry out an in-depth consultation with each client prior to treatment, ensuring medical history and concerns are identified.Protect the guest experience by moving quietly around the treatment room and in corridors.Use the correct quantities of products as specified by the manufacturer and not exceed that amount.Maintain linen and product levels in the treatment rooms, ensuring trolleys are stocked, clean and organised as per the spa standards.Follow treatment room opening and closing procedures correctly, reporting any maintenance issues to the Duty Manager.Treatments, Services, Retail Execute and explain perfectly all treatments.Recommend all products to the guests.Ensure the quality and procedure of the services provided in the studio.Verify the information given in the studio by direct team members or by other department's team members.Ensure that the products are well presented, explained and sold.Check on the display of the products (pro & retail) (cleanliness, tidiness, validity date…).Be aware of the roster and be present accordingly on time and ready.Know and check all standards from the treatment bed set-up to the pantry display.Present perfect grooming in front of the guest (referring to the standard) and ensure the team does too.Maintain a great attitude with guests and colleagues.Represent the Pedi:Mani:Cure Studio within the resort, ensuring all staff are well aware of the concept, treatments, and products. Develop the link between the Studio and other departments (ease the bookings, the promotion).Be aware on a daily basis of the financial results by checking on the revenues, variance with the previous year and the targets. Important to understand the MTD and YTD notion.Check daily the stock of professional and retail products used and inform the BSS.Update the guest database.Organization, Communication, Reporting, Implication Contribute to making the hotel and staff have the right perception of the Studio.Be present at the daily meeting with the team.Keep all information confidential.Skills, Experience & Educational Requirements Minimum of 1 year in a 4/5* Spa, retail, and/or hospitality environment.Previous experience as a Therapist in a 5-star Resort for a minimum of 1 year.Previous education and diplomas in a related field.Skills in sales, marketing, and guest relations.Flexible schedule, available to work evenings, weekends, and holidays.Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.
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