Student Success Officer, Collaborative Programs

Student Success Officer, Collaborative ProgramsDate Posted: 12/13/2024Req ID:40621Faculty/Division: Ontario Institute for Studies in EducationDepartment: Dept of Leadership, Higher & Adult Educ.Campus: St. George (Downtown Toronto)Description:About us:OISE is recognized as a global leader in graduate programs in teaching and learning, continuing teacher education, and education research. As one of the largest and most research-intensive faculties of education in North America, OISE is an integral part of the University of Toronto - Canada's most dynamic and comprehensive institution of higher learning.OISE is committed to enhancing the social, economic, political and cultural well-being of individuals and communities locally, nationally and globally through leadership in teaching, research and advocacy. A unique place to work, learn and grow, OISE addresses current and emerging challenges with the scale, academic excellence and collaborative energy that few institutions in the world can claim.The Department of Leadership, Higher and Adult Education (LHAE) at the Ontario Institute for Studies in Education is a dynamic and inclusive learning community comprised of scholars focused on educational leadership and administration, policy and change, social justice and community engagement.LHAE offers three graduate programs that consider education across the lifespan: Adult Education and Community Development, Educational Leadership and Policy, and Higher Education. These programs are enriched by our internationally-recognized faculty and the diversity of our students.Your opportunity:Under the general supervision of the Academic Programs Coordinator, the Student Success Officer, Collaborative Programs is responsible for supporting LHAE student population and related activities, and being the first point of contact for students in the departments' Collaborative Programs. This position is responsible for providing a wide range of student services for the day-to-day function of the department's graduate programs from admissions to graduation. Typical responsibilities will include: responding to inquiries from students; assisting students with following program requirements and regulations; acting as a key resource for policies, procedures, and timelines; coordinating the scheduling of examinations; maintaining program lists and student information; preparing routine or standard communications to students; disseminating information to students about activities and services through various means; organizing sessions to provide guidance to groups of students about program requirements and degree regulations; administrative support to the student awards process.Your responsibilities will include:Providing detailed information to students on program and/or course requirementsResponding to enquiries within the defined scope of the role and redirecting as appropriateMaintaining course information on student information systemsFollowing-up with students to track progress through the regulatory requirements and/or activities they are required to fulfil as per their individual situationLiaising with students and faculty to coordinate program activitiesProviding proactive support to individuals in distress and making referrals to specific university servicesServing as a resource to others by providing (non-supervisory) job-related guidanceEssential Qualifications:Advanced College Diploma (3 years) or acceptable combination of equivalent experience.Preferably two years of recent and relevant experience in student services and program support in an academic setting.Experience providing front line student services and detailed information on programs of study and other related information.Experience administering policies and procedures in an academic environment, including graduate admissions policies and guidelines.Experience preparing packages for non-standard student requests.Intermediate skills and experience with enrolment management and course scheduling, including the use of University Systems (OISECP)Experience coordinating schedules and maintaining student information (admissions, student registration, enrolment)Experience working in a busy, fast-paced environment with a high volume of student inquiries.Demonstrated intermediate skills in MS Office 365 (Word, Excel, Power Point and Outlook); MS Teams, Zoom, SharePoint, as well online survey tools.Intermediate skills and experience working with a University student information system (Acorn, ROSI and SLATE) or related system.Excellent oral and written communication skills including demonstrated ability to explain process and procedures accurately and effectively with a wide and diverse range of people.Assets (Nonessential):Demonstrated excellent organizational and time management skills, attention to detail and accuracy; Strong analytical and problem solving skills, professional manner, tact, diplomacy, ability to work well with all levels of faculty, staff and students.Strong and accurate data-entry skills and intermediate skills with databases.Demonstrated ability to handle conflicting priorities and deadlines; to interpret and advise on policy.Excellent multi-tasking skills under high stress situations.Patience and ability to develop collaborative relationships with internal and external constituents.Ability to create a welcoming environment for students and provide excellent customer service.Sound knowledge of University and School of Graduate Studies policies and procedures.Awareness and sensitivity to diversity issues.To be successful in this role you will be:Multi-taskerOrganizedTeam playerClosing Date:01/05/2025, 11:59PM ETEmployee Group: USWAppointment Type: Budget - ContinuingSchedule: Full-TimePay Scale Group & Hiring Zone: USW Pay Band 08 -- $62,832. with an annual step progression to a maximum of $80,351. Pay scale and job class assignment is subject to determination pursuant to the Job Evaluation/Pay Equity Maintenance Protocol.Job Category: Student ServicesAll qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority.Diversity StatementThe University of Toronto embraces Diversity and is building a culture of belonging that increases our capacity to effectively address and serve the interests of our global community. We strongly encourage applications from Indigenous Peoples, Black and racialized persons, women, persons with disabilities, and people of diverse sexual and gender identities. We value applicants who have demonstrated a commitment to equity, diversity and inclusion and recognize that diverse perspectives, experiences, and expertise are essential to strengthening our academic mission.As part of your application, you will be asked to complete a brief Diversity Survey. This survey is voluntary. Any information directly related to you is confidential and cannot be accessed by search committees or human resources staff. Results will be aggregated for institutional planning purposes. For more information, please see http://uoft.me/UP.Accessibility StatementThe University strives to be an equitable and inclusive community, and proactively seeks to increase diversity among its community members. Our values regarding equity and diversity are linked with our unwavering commitment to excellence in the pursuit of our academic mission. The University is committed to the principles of the Accessibility for Ontarians with Disabilities Act (AODA). As such, we strive to make our recruitment, assessment and selection processes as accessible as possible and provide accommodations as required for applicants with disabilities. If you require any accommodations at any point during the application and hiring process, please contact ******.
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