Student Accounts Administrator

Job category: Others: Education and TrainingLocation: DurbanContract: Fixed Term ContractEE position: YesIntroductionMANCOSA, a DHET registered and CHE accredited private higher education distance education provider, offering undergraduate and postgraduate business qualifications, is seeking a Student Accounts Administrator in Durban.CORE FUNCTIONSProduce plans to achieve debt collection targets on listed accounts.Maintain an efficient consulting and feedback relationship with students regarding queries.Update ITC status on default accounts.Be knowledgeable of company policies and procedures and inform students adequately.Achieve sufficient "promise to pays" targets and ensure consistent feedback for all students who have made PTPs.Constantly promote various payment options to encourage more monthly payments.Knowledge and experience in Demand and ITC Listing process.QUALIFICATION(S)Senior certificate – Matric / Equivalent.EXPERIENCE3 years' experience with collection and ITC experience.SKILLS AND COMPETENCIESConflict Management.Interpersonal skills.Time Management.Must be able to speak confidently and demonstrate telephone etiquette and overall professionalism.Computer Literate (Microsoft Office, Excel, Word, Power Point, Access, Internet and Email).Possess a high level of ethics, confidentiality, and integrity.Must be a collegial team player.Must be able to work within pre-determined time frames and deadlines.ADDITIONAL REQUIREMENTSBe able to work during weekends and/or when required.
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