Job title : Strategic Operations Analyst
Job Location : Western Cape, Cape Town
Deadline : December 25, 2024
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What you'll be doing: Data Analysis & Insights: Analyse data (from tools such as Snowflake, Tableau etc) to identify trends, patterns, and opportunities for performance Improvement Generate insightful reports, dashboards, and performance metrics to inform decision-making and guide strategic initiatives Monitor and evaluate key performance indicators (KPIs) to assess the impact of implemented changes
Process Optimisation: Design, implement, and continuously refine workflows for sales, customer success, and operations to scale efficiently and improve productivity Assess existing processes and systems to identify inefficiencies, bottlenecks, and opportunities for enhancement Collaborate with stakeholders to propose and implement solutions that align with strategic goals and organisational priorities
Tech-Stack Management: Address internal requests and manage the tech stack across Customer Success, Sales, and Marketing functions Optimise systems and workflows to improve effectiveness and ensure seamless operations
Optimisation of Commercial Architecture: Redesign and optimise commercial frameworks to enhance team productivity, visibility, and engagement while reducing costs Apply advanced analytics to evaluate sales roles, workloads, and engagement strategies, maximising the efficiency and effectiveness of front-line teams
Strategic Collaboration and Innovation: Work with cross-functional teams to understand business needs and translate them into actionable strategies Stay updated with industry trends, emerging technologies, and best practices to identify new opportunities for innovation Lead or contribute to strategic projects that drive organisational growth and sustainability.
What you'll need to succeed: A degree is required, with a preference for numeracy-focused disciplines such as Mathematics, Statistics, Data Science, Engineering, Computer Science, Economics, or a related field 3+ years experience in data analysis, coding ((e.g., SQL, Python, R, etc.), and reporting tools such as Excel, Snowflake, Tableau, or Power BI Ability to translate insights into actionable strategies that drive results Strong project management skills with experience in process improvement and workflow optimisation to enhance efficiency and productivity A natural curiosity to learn new systems, tools, and techniques coupled with a passion for self-learning and a genuine enjoyment in exploring and mastering new concepts Strong interpersonal and communication skills, enabling effective coordination across multiple functions and stakeholder groups A bias to action with a proven track record of delivering results and getting things done at high tempo The ability to commute to our offices in the Central Business District in Cape Town at least 3 days a week Strong alignment with our company values (outlined below)
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