Job details Here's how the job details align with your profile.Job typeFull-timePermanentLocationEast London, Eastern CapeFull job description1. PurposeTo administer the rental process and maximize revenue by serving and supporting the customer through telephonic gathering of data and providing expert advice, to provide quotations and follow-up support and administer the rental process. To coordinate with technicians to ensure machine uptime and availability and to coordinate with drivers to deliver and collect rental equipment efficiently. To ensure accurate and timely delivery of customer invoices and statements and collection of customer's debtors book.2. Key performance areasHire Desk TradingLogistics CoordinationService and Maintenance AdministrationCommercial Administration3. RoleThe incumbent is responsible for the following:Hire Desk TradingIssue credit applications, ensure data completeness and return to Head Office Administration for account conversion.Create, send, and convert customer quotes.Ensure customers understand Terms and Conditions of hire.Ensure the accuracy of delivery venue and rental details.Follow up on queries, quotations, and current orders.Manage rental off hires.Communicate with and assist Sales Reps where necessary.Improve Net Promoter Score (CSI).Ensure company policies and procedures are adhered to within the branch.Logistics CoordinationPlan deliveries and collections as per customer request.Communicate delivery and collection plans with drivers.Ensure the vehicles (trucks and bakkies) are inspected daily.Service and Maintenance AdministrationPlan and distribute job cards.Ensure maintenance cycles are correct and maintained.Ensure customer is informed regarding breakdown progress and query resolution.Plan technicians to meet SLA's on breakdowns and maintenance to avoid SLA breaches.Record items, hours, and counter readings from job cards.Raise purchase requisitions and communicate purchase order numbers with suppliers as well as follow up on outstanding payments.Order spares as per minimum stock levels.Monthly stock take of technician vans and the main warehouse.Order and issue PPE.Commercial AdministrationFollow up on expiring customer purchase orders.Manage COD orders and pro forma invoices.Daily (anniversary) and monthly invoicing - ensure the correct rates and dates are billed to minimize credit notes.Ensure that the customer receives all outstanding invoices timely.Manage the debtors book and attend to customer requests and queries.Allocate payments to accounts.Mitigate risk by identifying problematic accounts and blocking these accounts from trade. The blocking of accounts must be communicated to the sales team.Visit customers immediately should a customer account fall into arrears status.GeneralTo ensure that a professional image is always projected.To ensure that the quality of service that Eazi Access Rental provides and the satisfaction of its customers are treated with the utmost importance at all times.To ensure that all duties within the branch are carried out safely and in accordance with all company and legal requirements.To ensure that confidentiality in all Eazi Access Rental matters is maintained.8. Skills and EducationAdvanced telesales.Develop and maintain strong customer relationships.Able to communicate, verbally and in writing, in both English and Afrikaans.Lead customer conversation to advance the sales function.Strong planning and coordination skills.Ability to delegate delivery and collection instructions to truck drivers.Strong planning, coordination, and prioritization skills when dealing with services, training, and customer breakdowns.Always keep safety as the highest priority.Ability to delegate breakdowns and training to technicians.Maintain costs according to the approved budget.Cash collection know-how.Customer care.Methodical, consistent, and thorough approach to working on a debtors age analysis.Ability to allocate and reconcile an account.
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