The store supervisor supports the store manager, floor manager and admin manager with the day-to-day running of the store. This person drives promotions and new accounts in the store ensuring the queues are managed effectively to ensure good customer service. Strong communication and a proactive approach is what makes this person effective in their role.
Key Responsibilities Assist the manager with the day-to-day running of the store Making sure that the MBP and visual standards are maintained Maintaining the visual appeal of the store – in store housekeeping Make sure that staff adhere to the policies and procedures Conduct and assist with hanger counts Conducting regular spot checks at the service desk and fitting room Giving regular feedback to your manager on poor and best sellers Assist with staff training, performance management, recruitment and IR Driving promotions in the store Driving customer service in the store Manage the opening of new accounts Queue management Admin duties including Admin Checks and following up on audits
Qualifications and Experience Experience / Knowledge: Computer literacy, good admin/credit knowledge
Competencies Behavioral:Passion for fashion and attentive to detailProactive, accurate and numerateExcellent customer service and good people skillsExcellent communication skillsSecurity conscious and self-motivatedAttention to detail and vigilant with shrinkage
Policy
We are committed to Employment Equity and the potential for development of candidates from designated groups when recruiting internally and externally. It is company policy to promote from within wherever possible. Therefore, please be aware that internal candidates will be considered first before reviewing external applicants, provided that this supports achievement of our Employment Equity goals.
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