Position: Luxury Interior Decor Store /Sales LeadLocation: Midrand, JohannesburgSalary: Market-Related Roles and Responsibilities:Implement and uphold store policies and procedures.Drive and motivate the store team to meet sales targets.Manage stock effectively and maintain merchandising standards.Ensure operational compliance and mitigate risks.Provide excellent customer service and handle complaints.Maintain store standards, including cleanliness and equipment.Oversee cash handling and financial transactions.Conduct regular stock counts and manage stock levels.Supervise and support team members.Ensure adherence to health and safety regulations.Key Performance Areas:Achieve monthly and quarterly sales targets.Ensure availability of top-selling products and manage slow-moving stock.Train staff on product knowledge and sales techniques.Enforce store policies, procedures, and hygiene standards.Maintain store brand, image, and merchandising standards.Manage stock tagging, labeling, and pricing.Provide professional and prompt client service.Keep records of client profiles and maintain contact with clients.Handle complaints and queries courteously and accurately.Maintain data integrity and optimal stock levels.Conduct regular stock counts and investigate variances.Prevent stock loss and manage consignment deliveries accurately.Address queries from sales consultants and clients.Support trade customers and communicate product knowledge.Resolve account queries before sales are processed.Ensure accurate invoicing, payment procedures, and cash management.Reconcile invoices and credits daily.Maintain company brand and image standards.Adhere to policies and procedures and represent the company's interests.Support all business activities and provide reports as required.Requirements:Experience in retail management, preferably in luxury interior decor.Strong leadership and team management skills.Excellent organizational and multitasking abilities.Proficiency in stock management and merchandising.Strong customer service skills and ability to handle complaints.Financial acumen and honesty in handling cash and finances.Effective communication and problem-solving skills.Flexibility to adapt to business needs and support various tasks.