IntroductionTo ensure the efficient operation of the store and service excellence by leading and directing the store operations team in order to meet sales, profit, and compliance targets, leading to a competitive advantage for the brand.Job Objectives:To ensure the achievement of the store's financial performance by driving and maximizing sales, tracking daily targets, weekly and monthly sales plans, and proactively taking appropriate action as required.To efficiently manage and control all operational activities of the store, including expenses, stock management, shrinkage, general housekeeping, and administration.To successfully manage in-store execution of all visual merchandising, ensuring that in-store presentation and promotional standards are maintained and that the appearance of the store is in line with the brand image.To ensure competent and motivated employees through effective selection, leadership, management, and ongoing development to build capacity and capability to meet current and future business needs.To adequately schedule staff following the Group's labor policy and the relevant labor model to ensure each department is fully and appropriately staffed.To ensure all administrative responsibilities are attended to efficiently, including ensuring weekly time and attendance and employee records are complete and submitted to HR.To execute customer service initiatives in-store and take corrective action that results in a great customer experience, drives customer loyalty, and achieves club card participation targets.To build and maintain sound working relationships with relevant stakeholders (center managers, suppliers, DCs) to ensure business objectives are achieved and opportunities are maximized.To maintain an awareness of customer trends, demographics, and needs and monitor the activity of local competitors to capitalize on opportunities.To drive cohesion, consistency, and integration between the store operation, pharmacy, and clinic teams.To drive a high-performing business culture that delivers employee affiliation, customer satisfaction, and shareholder value.To support the Group's vision to be the customer's first choice health and beauty retailer by living and driving the company values.Knowledge:Sound understanding and application of financial management principlesStrong retail/FMCG background and understanding of merchandising and promotions principlesKnowledge of stock, cost, risk, and compliance management proceduresKnowledge of customer service excellenceKnowledge of labor legislation and IR practicesKnowledge of competency-based interviewingSkills:Sound managerial skillsResults and target-drivenPlanning and organizing skillsProblem-solving skillsStrong customer orientationLeading and SupervisingPlanning and OrganizingDelivering Results and Meeting Customer ExpectationsEntrepreneurial and Commercial ThinkingDeciding and Initiating ActionWorking with peopleAnalyzingCoping with Pressures and SetbacksExperience:Minimum 5 years' experience in a store management role within a retail/FMCG store operations environment with an annual turnover of at least R50 millionExtensive people management experience of a large and diverse workforceFinancial management experience (budgets, profit and loss statements, financial ratios, etc.)Education:Essential: Grade 12 (Maths 50% and English 50%)Essential: B. Degree or Diploma (retail/finance management, pharmacy, or related) (External applicants)
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