Store Manager

OPERATIONAL MANAGEMENT Ensure store sales objectives are met Maximise income streams for the store (Add-ons, GP etc.) Ensure effective implementation of merchandising standards Ensure effective implementation of marketing initiatives Attraction and retention of customer base INVENTORY MANAGEMENT Ensure effective inventory management practices Monitor stock levels and ensure accurate record-keeping Ensure store sales objectives are met Maximise income streams for the store (Add-ons, GP etc.) CUSTOMER SERVICE Ensure customer expectations are exceeded Review mystery shopper reports Ensure immediate acknowledgement and timely finalisation of product and retail/buy shop related complaints Reinforce a culture of service-minded staff to ensure customer satisfaction PEOPLE MANAGEMENT Facilitate the training and development of employees to ensure correct competency Succession planning Ensure consistent, effective performance management Manage and enhance employee relations and satisfaction ADMINISTRATION Ensure implementation and adherence to all relevant company policies, procedures, system requirements, and standing instructions Conduct cash-ups Perform safe checks Conduct alarm checks Maintain admin files

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