Description: Protect and grow profitable market share within a Store in accordance to the Store, Division and Company strategy.
Requirements: Grade 12 with at least 3 (three) years related retail management experience or 5 (five) years related retail management experience Must have well developed business acumen Must be able to work under pressure Must be computer literate (Basic computer literacy) Must have strong leadership skills Must have strong administrative skills Own transport is preferable with valid drivers licence Must have own cell phone Must have sound knowledge of Health and Safety aspects in line with local (OHSA) and / or neighbouring Countries legislation Must have strong Human Resources Management skills Attention to detail Responsibilities: Strategic Management: Develop, implement and manage a strategic plan for the Store ensuring it is aligned with the overall Divisional strategy and strategic initiatives. Grow and Protect Market Share: Grow transactions, sales and market share in store as defined in the budget. Achieve sales budgets and growth objectives. Manage and promote the customer loyalty programmes and 3rd party credit. Develop action plans to protect the markets where competitors are entering the markets. Ensure Store Business plans are implemented and updated when required. Customer Service: Manage the implementation and monitoring of the Customer Service strategy in the store. Ensure an effective Delivery Service is maintained within the store as per company policy. Grow and maintain VIC and charge card client base. Recommend Range improvements to suit the market. Asset Control: Manage and control shrinkage within the Store as per policy. Protect Assets (Cash, Stock and Fixed). Manage Debtors within the Store. Analyze security requirements and recommend changes in the Store. Ensure physical security measures in the store are implemented and maintained. Human Resource Management: Manage manpower requirements in line with the Company and Division strategy. Ensure Succession Planning & Career pathing is in place within the store. Ensure open communication / relations with the Store Employee Forum and staff. Ensure training & Development is in place for the store. Manage Employee Relations within the store. Stock Management: Ensure stock is ordered and received as per policy. Ensure that damage stock is cleared as per policy. Implement Obsolete / deranged stock action plans as per policy. Manage the slow moving stock as per policy. Implement excess stock action plans as per policy. Store Safety (OHSA) Standards: Manage Safety aspects in line with local (OHSA) and/or neighbouring Countries legislation. Ensure all required checklists are completed. Ensure appointment of all OHSA representatives for the store as per OHSA Act or if required as per relevant country legislation. Investigate, report and manage OHSA Incidents. Expense Management: Manage the Store to the Financial Model and benchmarks. Maintenance of expenses in line with budget within the store. Insurance Claims Administration: Report all incidents to the relevant insurer. Liaison with relevant insurer on the claim particulars and validity of the claim. Submission of documentation to the relevant insurer. Management of CB Way: Implement and maintain controls and disciplines as per the CB Way. Lead with Vision: Establishes a clear and compelling outcomes for area of responsibility. Develops appropriate action plans in order to achieve established outcomes. Ensures that employees understand their role towards the achievement of the department's outcomes. Motivates employees to achieve the established outcomes. Drive for Results: Constantly looks for and acts on opportunities to improve department performance. Works to exceed goals set by others. Develops stretching goals for self and department. Think Strategically: Identifies gaps or potential inconsistencies in business results, performance data, processes or systems by recognising patterns in information. Prepares contingency plans for identified problems and situations that might occur. Solve Problems: Proactively identifies problems and seeks root cause. Analyses information objectively and thoroughly. Make Decisions: Makes decisions within framework of company policies and within set time lines. Implements decisions made in line with agreed processes and policies. Plan: Establishes priorities, operational plans that ensure the best utilisation of resources in area of responsibility. Empower: Mentors and coaches subordinates in department by devoting significant time to provision of one-on-one coaching and support to others. Manage Performance: Follows through on commitments made and deliver on them to achieve set objectives and targets. Handle Pressure: Handles pressure well and is consistent in controlling own responses irrespective of time/or workload pressures. Innovate: Generate unique alternatives, options or solutions to problems. Manage Change: Manages planned changes that may be brought about as a result of internal and or external circumstances. Influence: Persuades, convinces and influences others towards point of view as leader of the department. Assert Authority: Gets one's point across with credibility and self-confidence ensuring adherence to policies despite work pressures experienced. Collaborate: Recognises conflict among team members and deals with it effectively. Communicate: Assesses the needs of audience in order to deliver appropriate message and content.
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