Store Manager

Protect and grow profitable market share within a Store in accordance with the Store, Division, and Company strategy.
Requirements: Grade 12 with at least 3 (three) years related retail management experience or 5 (five) years related retail management experienceMust have well-developed business acumenMust be able to work under pressureMust be computer literate (Basic computer literacy)Must have strong leadership skillsMust have strong administrative skillsOwn transport is preferable with a valid driver's licenceMust have own cell phoneMust have sound knowledge of Health and Safety aspects in line with local (OHSA) and/or neighbouring Countries legislationMust have strong Human Resources Management skillsStrategic Management: Develop, implement and manage a strategic plan for the Store ensuring it is aligned with the overall Divisional strategy and strategic initiativesGrow and Protect Market Share: Grow transactions, sales, and market share in store as defined in the budgetAchieve sales budgets and growth objectivesManage and promote the customer loyalty programmes and 3rd party creditDevelop action plans to protect the markets where competitors are entering the markets.Ensure Store Business plans are implemented and updated when requiredCustomer Service: Manage the implementation and monitoring of the Customer Service strategy in the storeEnsure an effective Delivery Service is maintained within the store as per company policyGrow and maintain VIC and charge card client baseRecommend Range improvements to suit the marketAsset Control: Manage and control shrinkage within the Store as per policyProtect Assets (Cash, Stock, and Fixed)Manage Debtors within the StoreAnalyze security requirements and recommend changes in the Store.Ensure physical security measures in the store are implemented and maintained.Business Trade Licenses (Countries): Ensure that all relevant Trade Licenses are up to date and renewed timeously, where applicableHuman Resource Management: Manage manpower requirements in line with the Company and Division strategyEnsure Succession Planning & Career pathing is in place within the storeEnsure open communication/relations with the Store Employee Forum and staff.Ensure training & Development is in place for the store.Manage Employee Relations within the storeMaintaining Store Standards: Conduct daily floor walksEnsure implementation of agreed Action Plans (PIP's) where necessaryMonitor adherence to Company standard compliance in the StoreEnsure maintenance of housekeeping standardsEnsure merchandising policies and standards are adhered toEnsure ready for business is implemented within the storesEnsure lighting, store, and racking is maintained in good conditionStock Management: Ensure stock is ordered and received as per policyEnsure that damaged stock is cleared as per policyImplement Obsolete/deranged stock action plans as per policyManage the slow-moving stock as per policyImplement excess stock action plans as per policyStore Safety (OHSA) Standards: Manage Safety aspects in line with local (OHSA) and/or neighbouring Countries legislation:Ensure all required checklists are completedEnsure appointment of all OHSA representatives for the store as per OHSA Act or if required as per relevant country legislationInvestigate, report and manage OHSA IncidentsExpense Management: Manage the Store to the Financial Model and benchmarksMaintain expenses in line with budget within the storeInsurance Claims Administration: Report all incidents to the relevant insurer.Liaise with relevant insurer on the claim particulars and validity of the claimSubmission of documentation to the relevant insurer.Management of CB Way: Implement and maintain controls and disciplines as per the CB WayLead with Vision: Establishes clear and compelling outcomes for the area of responsibilityDevelops appropriate action plans to achieve established outcomesEnsures that employees understand their role towards the achievement of the department's outcomesMotivates employees to achieve the established outcomesProactively identifies and addresses issues and risks within the department that may impede the delivery of the department's outcomesProvide Direction: Develops operational plans to enable the achievement of set objectivesEnsures adherence to policies and procedures within the area of responsibilitySets an example as a driver of company values and motivates and supports employees in the department so that others can buy into vision, mission, and valuesDrive for Results: Constantly looks for and acts on opportunities to improve department performanceWorks to exceed goals set by othersDevelops stretching goals for self and department, working consistently and tenaciously to meet theseImplements clear control mechanisms to measure results against department performance objectivesIdentifies barriers to performance and persists in overcoming themAssists team members in achieving their goalsProactively anticipates and acts on trends and evolving needsThink Strategically: Identifies gaps or potential inconsistencies in business results, performance data, processes, or systems by recognising patterns in informationPrepares contingency plans for identified problems and situations that might occurProactively takes considered action to ensure that a current problem which could be ignored in the short term does not escalateSolve Problems: Proactively identifies problems and seeks root causesAnalyses information objectively and thoroughly and identifies gaps or potential inconsistencies in operational results, performance data, processes, or systems by recognising patterns in information when solving problemsDevelops and implements appropriate action plans breaking complex tasks into manageable partsMake Decisions: Makes decisions within the framework of company policies and within set timelinesMakes decisions giving due consideration to the consequences of the decision made in the area of responsibilityImplements decisions made in line with agreed processes and policiesStands by own beliefs and decisions with self-confidencePlan: Establishes priorities and operational plans that ensure the best utilisation of resources in the area of responsibilityTakes into account consequences of planning on area of responsibility with regards to organisational processes, budgets, resource availability, and the external environmentEmpower: Mentors and coaches subordinates in the department by devoting significant time to the provision of one-on-one coaching and support to othersWorks with subordinates to create individual development plans that are clearly linked to business, team, and individual needs and goalsDelegates to individuals at the appropriate levelManage Performance: Follows through on commitments made and delivers on them to achieve set objectives and targetsTakes accountability for own and/or subordinates' actions and implements corrective action where requiredDefines clear and stretching department goals and standards in line with strategic initiatives and objectivesImplements and manages appropriate control mechanisms to ensure department objectives are achievedUses appropriate behavioural skills to resolve operational performance problemsActs as a role model and motivates others to achieve the highest standards of quality and efficiencyDetermines employees' strengths and weaknesses relative to demonstrated behaviours and job requirements and implements appropriate development plansHandle Pressure: Handles pressure well and is consistent in controlling own responses irrespective of time or workload pressuresRemains focused and rational by not showing frustration or anger when resisted and displays self-confidence when dealing with difficult situationsCalms others who are expressing frustration or angerGenerates unique alternatives, options, or solutions to problemsManage Change: Manages planned changes that may be brought about as a result of internal and/or external circumstancesEnsures that the department responds to the changing environment and stakeholders' needs and expectationsInfluence: Persuades, convinces, and influences others towards point of view as leader of the department by being aware of self, others, and contextDisplays appropriate written presentation and oral communication aligned to audience requirementsProjects credibility and confidence even when faced with obstaclesGets one's point across with credibility and self-confidence ensuring adherence to policies despite work pressures experiencedAsserts self during interpersonal situationsMaintains and projects confidence, even in adverse circumstancesMakes a positive personal impact that is clear and concise for the audienceFacilitates open, direct two-way communicationExpresses disagreement with peers or more senior colleagues, tactfully and appropriatelyRecognises conflict among team members and deals with it effectivelyIdentifies and improves communication to bring conflict within the team into the open and facilitate resolutionMakes concerted effort to collaborate and build rapport with internal stakeholders in finding solutions to situations leading to conflict and misunderstandingCommunicate: Assesses the needs of the audience in order to deliver appropriate message and contentApplies communication strategies to ensure inputs from role players are discussed and acted uponActively shares information and ideas and encourages others to share their views and concernsRecognises and proactively deals with situations with potential for miscommunication leading to damaged relationships
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