DescriptionAbout the job Store ManagerProtect and grow profitable market share within a Store in accordance to the Store, Division and Company strategy.RequirementsGrade 12 with at least 3 (three) years related retail management experience or 5 (five) years related retail management experienceMust have well developed business acumenMust be able to work under pressureMust be computer literate (Basic computer literacy)Must have strong leadership skillsMust have strong administrative skillsOwn transport is preferable with valid drivers licenceMust have own cell phoneMust have sound knowledge of Health and Safety aspects in line with local (OHSA) and / or neighbouring Countries legislationMust have strong Human Resources Management skillsAttention to detailResponsibilitiesDevelop, implement and manage a strategic plan for the Store ensuring it is aligned with the overall Divisional strategy and strategic initiatives.Grow transactions, sales and market share in store as defined in the budget.Achieve sales budgets and growth objectives.Manage and promote the customer loyalty programmes and 3rd party credit.Develop action plans to protect the markets where competitors are entering the markets.Ensure Store Business plans are implemented and updated when required.Manage the implementation and monitoring of the Customer Service strategy in the store.Ensure an effective Delivery Service is maintained within the store as per company policy.Grow and maintain VIC and charge card client base.Recommend Range improvements to suite the market.Manage and control shrinkage within the Store as per policy.Protect Assets (Cash, Stock and Fixed).Managing Debtors within the Store.Analyze security requirements and recommend changes in the Store.Ensure physical security measures in the store are implemented and maintained.Ensure that all relevant Trade Licenses are up to date and renewed timeously, where applicable.Manage manpower requirements in line with the Company and Division strategy.Ensure Succession Planning & Career pathing is in place within the store.Ensure open communication / relations with the Store Employee Forum and staff.Ensure training & Development is in place for the store.Manage Employee Relations within the store.Conduct daily floor walks.Ensure implementation of agreed Action Plans (PIP's) where necessary.Monitor adherence of Company standard compliance in the Store.Ensure maintenance of housekeeping standards.Ensure merchandising policies and standards are adhered to.Ensure ready for business is implemented within the stores.Ensure lighting, store and racking is maintained in good condition.Ensure stock is ordered and received as per policy.Ensure that damage stock is cleared as per policy.Implement Obsolete / deranged stock action plans as per policy.Manage the slow moving stock as per policy.Implement excess stock action plans as per policy.Manage Safety aspects in line with local (OHSA) and/or neighbouring Countries legislation.Ensure all required checklists are completed.Ensure appointment of all OHSA representatives for the store as per OHSA Act or if required as per relevant country legislation.Investigate, report and manage OHSA Incidents.Manage the Store to the Financial Model and benchmarks.Maintenance of expenses in line with budget within the store.Report all incidents to the relevant insurer.Liaison with relevant insurer on the claim particulars and validity of the claim.Submission of documentation to the relevant insurer.Implement and maintain controls and disciplines as per the CB Way.Establish a clear and compelling outcomes for area of responsibility.Develop appropriate action plans in order to achieve established outcomes.Ensure that employees understand their role towards the achievement of the department's outcomes.Motivate employees to achieve the established outcomes.Proactively identify and address issues and risks within own department that may impede the delivery of the department's outcomes.Develop operational plans to enable the achievement of set objectives.Ensure adherence to policies and procedures within area of responsibility.Set example as a driver of company values and motivate and support employees in department.Constantly look for and act on opportunities to improve department performance.Work to exceed goals set by others.Develop stretching goals for self and department.Implement clear control mechanisms to measure results against department performance objectives.Identify barriers to performance and persist in overcoming them.Assist team members in achieving their goals.Proactively anticipate and act on trends and evolving needs.Identify gaps or potential inconsistencies in business results, performance data, processes or systems.Prepare contingency plans for identified problems and situations that might occur.Proactively take considered action to ensure that a current problem does not escalate.Proactively identify problems and seek root cause.Analyze information objectively and thoroughly and identify gaps or potential inconsistencies.Develop and implement appropriate action plans breaking complex tasks into manageable parts.Make decisions within framework of company policies and within set time lines.Make decisions giving due consideration to consequences of the decision made.Implement decisions made in line with agreed processes and policies.Establish priorities and operational plans that ensure the best utilisation of resources.Mentor and coach subordinates in department.Work with subordinates to create individual development plans.Delegate to individuals at the appropriate level.Follow through on commitments made and deliver on them.Take accountability for own and or subordinates actions.Define clear and stretching department goals and standards.Use appropriate behavioural skills to resolve operational performance problems.Act as a role model and motivate others to achieve the highest standards of quality and efficiency.Handle pressure well and is consistent in controlling own responses.Generate unique alternatives, options or solutions to problems.Manage planned changes that may be brought about as a result of internal and or external circumstances.Persuade, convince and influence others towards point of view.Get one's point across with credibility and self-confidence.Recognize conflict among team members and deal with it effectively.Assess the needs of audience in order to deliver appropriate message and content.
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