Job title : Store Manager Job Location : KwaZulu-Natal, Durban Deadline : December 25, 2024 Quick Recommended Links Jobs by Location Job by industries Responsibilities: Sales Maximise Sales by driving conversion Set & communicate daily sales targets to everyone on the team including casuals.
Report actual v target results three times during each day to all staff.
Focus the team on cross & up selling Create relationships with podiatrists, running clubs & gyms in the area to generate sales Grow Rewards program data base Ensure all customer orders are accurately processed with one working day Achieve gross margin targets Team Management Build a team environment through daily team meetings.
Allocate tasks.
Recruit, lead and motivate the store team to maximise sales and provide exceptional customer service in line with Crocs standards Drive conversion through traffic analysis & rostering Master feedback process & provide monthly feedback to all team members Develop the team through regular Tech, Customer Service, Loss Prevention, Podiatry and Sales training.
Develop the team by ensuring they complete the Rookie Pack in the prescribed time frame.
Follow up with all customers queries or requests within 24 hours always Execute the months Mystery Shopping action items Manage the appraisal process for all team members Manage the induction process Complete rosters and adhere to the staffing template Complete weekly time sheets, & coordinate lunch breaks Ensure all staff wear lanyards & the correct uniform/tech apparel Inventory Minimise shrinkage & maintain accurate stock records in the POS system Complete quarterly stock counts Execute mark downs as directed Run daily negative stock report and request relevant adjustments Process all deliveries on the same day as receipt, including checking quantities to invoices, tagging, hanging and pricing product, and recording in the POS system Ensure storeroom is maintained with the top ten sellers at the front, & all product stored by line of business, gender & category to expedite floor replenishment Run & action the daily inventory reports Review the store sell through report.
Remerchandise or adjust replenishment levels as required Quarterly stock takes: This includes the planning of stock take and making sure all preparation is completed, signed off and filed.
Make sure all necessary paperwork for stock take is printed off, filed and sent through to the Regional Brand Manager.
Review the stock status and pending transfers report that gets sent out weekly.
Follow up that appropriate investigation are getting done.
Complete OTB process weekly and order the relevant product to optimise stock levels Maintain inventory at target levels for all categories & price points every week Minimise shrinkage & maintain accurate stock records in the POS system Process deliveries including checking quantities to invoices, tagging, hanging and pricing product, and recording in the POS system Operations Ensure VM and windows comply with Birkenstock standards Ensure the store is clean, no lights are out, change rooms are clear of product & that the music is appropriate Open and close the store Reconcile cash to end of day tender report & complete & sign the end of day banking book Bank takings Complete month end Stock Receipt report Complete month end Sales report Proactively manage controllable store expenses; discounts given, petty cash, stationery, phone, cleaning etc.
Ensure compliance with the operational health and safety policy Month End Prepare month end reports Complete Return to Supplier report Prepare sales report with budget variance explanations.
Grade 12 or Equivalent 2 years' experience in a similar capacity Willing to work shifts Valid Drivers' Licence Own Vehicle advantageous Competencies Required: Working experience within the retail Proven sales ability Customer service Excellent negotiation and communication skills Highly organized and deadline driven High attention to detail Adaptable Effective team management Store Keeping/Procurement jobs