Store Manager

OPERATIONAL MANAGEMENT

Ensure store sales objectives are met
Maximise income streams for the store (Add-ons, GP etc.)
Ensure effective implementation of merchandising standards
Ensure effective implementation of marketing initiatives
Attraction and retention of customer base

INVENTORY MANAGEMENT

Ensure effective management of inventory levels
Monitor stock performance and manage reordering processes
Ensure store sales objectives are met
Maximise income streams for the store (Add-ons, GP etc.)

CUSTOMER SERVICE

Ensure Customer Expectations are exceeded
Review Mystery Shopper reports
Ensure immediate acknowledgement and timely finalisation of product and retail/buy shop related complaints
Reinforce a culture of service-minded staff to ensure Customer satisfaction

PEOPLE MANAGEMENT

Facilitate the training and development of employees to ensure correct competency
Succession Planning
Ensure consistent, effective performance management
Manage and enhance employee relations and satisfaction

ADMINISTRATION

Ensure implementation and adherence to all relevant Company Policies, Procedures, System Requirements, and Standing Instructions
Conduct cash-ups
Perform safe checks
Conduct alarm checks
Maintain Admin Files


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