Responsibilities:
Manage Profitability: Ensure continuity, growth, and profitability of the Store through cost management and maximization of sales turnover and returns. Identify new business opportunities, take calculated risks, and generate innovative ideas for implementing new business opportunities.
Planning and Budgeting: Collaborate with the Operations Executive and Regional Operations Manager to interpret business objectives into an Operating Plan for the Store.
Procurement, Stock Control, and Merchandising: Ensure the inward logistics of the Store run smoothly, products are purchased in line with procurement policies, stock levels are optimal, and stock losses are controlled.
Maintain Stock Variances: Maintain optimal stock levels.
Financial Management: Compile the Store budget in line with operating plans and ensure all financial processes are monitored and controlled according to best practices.
Customer Service: Address customer complaints effectively and coordinate promotions, advertising, and public relations to enhance the Brand's market share.
Accountable for Day-to-Day Operations: Oversee day-to-day operations, administration, customer sales and service, and overall management of branch employees.
Operational Analysis: Analyze operational information to diagnose problems and success areas, enhancing successes and resolving issues with the Operations Management Support Team.
People Management: Inspire, motivate, guide, develop, and manage employees to meet the store's objectives while maintaining a harmonious labor environment.
Legislative Compliance and Corporate Governance: Ensure legal compliance with all legislation related to business operations and take appropriate action regarding legal matters.
Promote Company Values and Culture: Uphold and promote company values and culture.
Minimum Requirements:
Grade 12
Preferably a commerce bachelor's degree or equivalent experience
Preferably Financial or Management diploma
5-10 years of retail experience
Minimum of 3 years in a junior-mid level management position
Previous industry-related experience
Financial acumen
Inwards and Outwards Logistics/Procurement skills
Merchandising principles knowledge
Preferably knowledge of Occupational Health and Safety Act
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