Key Responsibilities:
Manage Profitability: Ensure continuity, growth, and profitability of the Store through the management of costs and maximization of sales turnover and returns. Identify new business opportunities, take calculated risks, and generate innovative ideas for implementing new business opportunities and maximizing sales.
Planning and Budgeting: Together with the Operations Executive and Regional Operations Manager, interpret the business objectives into an Operating Plan for the Store.
Procurement, Stock Control, and Merchandising: Ensure that the inward logistics of the Store run smoothly, products are purchased in line with procurement policies, stock levels are optimal, and stock losses are controlled.
Maintain Stock Variances: Maintain optimal stock levels.
Financial Management: Ensure that the Store budget is compiled in line with the agreed operating plans and is adhered to, monitoring all financial processes in line with best practices and company procedures.
Customer Service: Ensure that customer complaints are dealt with effectively. Coordinate promotions, advertising, and public relations to enhance the Brand's market share in line with company procedures.
Accountable for Day-to-Day Operations: Manage day-to-day operations, administration, customer sales and service, and overall management and control of branch employees.
Operational Analysis: Analyze operational information to diagnose problems and success areas, enhancing successes and resolving problem areas with the Operations Management Support Team.
People Management: Inspire, motivate, guide, develop, and manage employees to meet the store's objectives while applying company policies and best practices to maintain a harmonious labor environment.
Legislative Compliance and Corporate Governance: Ensure legal compliance with all legislation related to the operation of the business and take appropriate action regarding all legal matters.
Promote Company Values and Culture: Uphold and promote the company values and culture.
Minimum Requirements:
Grade 12
Preferably a commerce bachelor's degree or equivalent experience
Preferably Financial or Management diploma
5-10 years retail experience
Minimum of 3 years in a junior-mid level management position
Previous industry-related experience
Financial acumen
Inwards and Outwards Logistics/Procurement skills
Knowledge of merchandising principles
Preferably knowledge of Occupational Health and Safety Act
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