Key Responsibilities: Manage Profitability: Ensure continuity, growth, and profitability of the Store through the management of costs and maximization of sales turnover and returns. Identify new business opportunities, take calculated risks, and generate innovative ideas for implementing new business opportunities and maximizing sales. Planning and Budgeting: Together with the Operations Executive and Regional Operations Manager, interpret the business objectives into an Operating Plan for the Store. Procurement, Stock Control, and Merchandising: Ensure that the inward logistics of the Store run smoothly, products are purchased in line with The Building Company procurement policies, stock levels are kept optimal, and stock losses are controlled. Maintain Stock Variances: Maintenance of optimal stock levels. Financial Management: Ensure that the Store budget is compiled in line with the agreed-upon operating plans and adhered to, monitoring all financial processes in line with best practices and company procedures. Customer Service: Ensure customer complaints are dealt with effectively. Coordinate promotions, advertising, and public relations for the store to enhance the Brand's market share in line with company procedures. Accountable for Day-to-Day Operations: Accountability for the day-to-day operations, administration, customer sales and service, and overall management and control of branch employees. Operational Analysis: Analyze operational information to diagnose problems and success areas in the business, enhancing successes and resolving problem areas with the Operations Management Support Team. People Management: Inspire, motivate, guide, develop, and manage employees to meet store objectives while applying company policies and maintaining a harmonious labor environment. Legislative Compliance and Corporate Governance: Ensure legal compliance with all legislation relating to the operation of the business and take appropriate action regarding legal matters. Uphold and Promote Company Values and Culture Minimum Requirements: Grade 12 Preferably a commerce bachelor's degree or equivalent experience Preferably a Financial or Management diploma 5-10 years retail experience Minimum of 3 years in a junior-mid level management position Previous industry-related experience Financial acumen Inwards and Outwards Logistics/Procurement skills Merchandising principles knowledge Preferably knowledge of the Occupational Health and Safety Act
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