Store Lead - Gateway Concept Store

Dermalogica is recruiting a driven, organized and experienced store lead to drive sales and Business Objectives and to be a Brand Ambassador in our ______________ Dermalogica Store.
Responsibilities:

Ensure that sales and treatment revenue targets for the store are met monthly.
Conduct accurate and detailed consultations and Face Mapping with each new client and ensure all records are updated.
Perform telephonic post-treatment and retail follow-ups with customers.
Manage customer complaints, product returns, and ensure the highest level of customer service is adhered to in the store.
Manage the POS system.
Oversee day-to-day staff management and roster coverage.
Assist the concept store manager with staff assessments and training of new and existing staff.
Manage inventory monthly and keep records.
Support the smooth running of daily operations in the store.
Ensure the store is always correctly stocked, cleaned, and merchandised effectively.
Plan and participate in in-store promotions.
Participate in company promotional events (e.g., marketing activities, golf days, launches, IDI training, and trade shows).
Maintain the highest level of personal hygiene and professional appearance at all times.
Perform all tasks and administration according to the Policies and Procedures manual.
Be completely familiar with all products, treatments, and concepts offered by Dermalogica as well as all policies outlined in the Policies and Procedures manuals.
Maintain product knowledge by attending all Dermalogica classes regularly and passing regular assessments (theory and practical).
Minimum Requirements:

3-year Skin Care diploma
4 years experience in a supervisory role
Previous experience with a high-end skin care brand
Dermalogica experience advantageous
Microsoft Office proficient


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