The Materials Management Support Services Retail Store helps the Church accomplish its religious mission by providing standard support services of helping customers to make informed product decisions.
Responsibilities:
Directs all store operations for a small store or supports a supervisor where applicable.
Acts in a leadership capacity, assigning and directing the work of other staff members, and provides training and development for the store's staff.
Provides feedback and coaching to employees.
Helps prepare staff members' weekly schedules and assignment of daily tasks.
Greets customers and ascertains customers' needs.
Provides high-quality customer service, including product knowledge to assist customers, and motivates others to do the same.
Develops understanding of contents and/or properties of all products to adequately serve customers.
Responds to customer questions regarding curriculum, proper fitting of clothing or issues of similar complexity, and resolves concerns of moderate to high complexity.
May provide personal fitting consultation to customers at distribution store.
Operates point-of-sale terminal, finalizes sale of selected products, processes returns, and manages register opening and closing process.
Oversees or assists store supervisor to ensure the store is attractively displayed, well-presented, and that there is adequate inventory on the shelf.
Oversees or supports all aspects of inventory receiving and counting, assures the inventory on the floor is adequate to meet customer needs, and assists in ordering and replenishment to ensure proper stock levels.
Maintains awareness of and helps with the attainment of key performance indicators, including inventory goals, expense goals, sales indicators, and exceptional customer service.
May provide back-up support on behalf of store supervisor during absence, or when needed, which may include timekeeping duties.
May perform and/or oversee housekeeping duties to ensure facility, equipment, and storage areas are in good condition.
Requires to work as scheduled and needed (including Saturdays and national/local holidays).
This job may include a variety of additional MMD Support Services duties of equal or lesser complexity.
Must be an endowed member of the Church of Jesus Christ of Latter-day Saints with a current Temple Recommend.
Qualifications Required:
Post secondary school education in business, retailing, merchandising or related field, and two years' experience in business, retail, customer service or equivalent combination of education and experience, including managing teams.
Functional understanding of computer applications, including MS Word, MS Excel, MS Outlook, or related programs.
Proficient use of point-of-sale systems and terminology, and ability to troubleshoot basic technical systems and tools.
Excellent interpersonal skills, including written and verbal communication skills.
Ability to lead, delegate, and direct the work of others, and to effectively address difficult issues.
Preferred: Previous experience leading others in a retail setting. This position operates in a retail environment. To successfully perform the essential functions of the job there may be physical requirements which need to be met, such as: standing for long periods of time, stooping, bending, and lifting up to 20 Kg.
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