This exciting leader of global financial services is looking to hire a Head of Client Success to lead and enhance the European client division.
Key Responsibilities: Leadership and Team Management
Lead a team of 10+ Client Service Managers and Executives, conducting performance reviews, setting targets, and implementing incentives aligned with client and business goals.Collaborate with senior leadership to define and implement strategies for client service, supporting organizational growth.Oversee team hiring, training, and development, promoting a culture of client excellence and continuous improvement.Client Relationship Management and Growth
Manage relationships with a diverse client base, ensuring proactive engagement and consistent service quality.Cultivate relationships with key stakeholders, understanding each client's goals and needs to deliver customized solutions.Conduct regular account reviews and identify growth opportunities aligned with market trends and client data.Process Optimization and Problem Resolution
Streamline client service processes to enhance efficiency, speed, and accuracy.Address and resolve client issues, identifying bottlenecks and implementing new processes to improve service delivery.Monitor team performance metrics, sharing insights with senior leadership to drive continuous improvement.Requirements: Bachelor's degree in Accounting or a related field.2+ years' experience in financial services as a Manager, client service, or a regulated B2B environment.Proven leadership experience managing client success teams, with strong communication, strategic thinking, and analytical skills.Knowledge of asset management and financial services (primarily B2B) is a plus.Proficiency in Excel and other analytical tools.What We Offer: Impactful Role: Take on a pivotal role in a client-focused organization that values initiative and expertise.Competitive Package: Attractive compensation, benefits, and opportunities for growth.Professional Development: Access to industry workshops and ongoing learning to stay at the forefront of trends and regulations.
#J-18808-Ljbffr