JOB PURPOSE: The Stakeholder Relations Manager will serve as the primary point of contact for engaging and building relationships with stakeholders involved in the development of the uThukela Special Economic Zone (SEZ) in KwaZulu-Natal, South Africa.
The incumbent will be responsible for developing and implementing strategies to effectively manage stakeholder interactions, address concerns, and promote collaboration to ensure project success.
QUALIFICATIONS: Bachelor's degree in Public Relations, Communications, Business Administration, or a related field.Proven experience in stakeholder relations, community engagement, or public affairs, preferably in the development or infrastructure sector.Excellent written and verbal communication skills.Strong interpersonal and relationship-building skills.Knowledge of stakeholder engagement principles and practices.Understanding of socio-economic and political dynamics in South Africa, particularly in KwaZulu-Natal.EXPERIENCE: Minimum of 8 to 10 years' experience in a position undertaking similar work as outlined in the scope of work and deliverables.Demonstrated ability to develop and implement stakeholder engagement strategies.Proven experience in managing stakeholder relationships in complex projects or environments.Ability to work effectively with diverse stakeholders, including government agencies, community groups, and businesses.Strong problem-solving and conflict resolution skills.Adaptability and flexibility to changing stakeholder dynamics and project requirements. Develop and implement stakeholder engagement strategies and plans to foster positive relationships and support project objectives.Identify key stakeholders, including government agencies, local communities, businesses, and non-governmental organizations, and establish communication channels to facilitate dialogue and collaboration.Conduct stakeholder mapping and analysis to understand their interests, concerns, and influence on the project.Organise stakeholder meetings, workshops, and events to provide updates on project progress, solicit feedback, and address concerns.Serve as a liaison between project stakeholders and the project team, ensuring effective communication and alignment of interests.Respond to stakeholder inquiries, complaints, and requests in a timely and professional manner, seeking resolution and maintaining positive relationships.Monitor and analyse stakeholder feedback, perceptions, and sentiment to identify emerging issues and trends that may impact the project.Co-ordinate with internal teams, including project management, legal, and communications, to ensure consistent messaging and alignment of stakeholder engagement efforts.Prepare stakeholder communications materials, including newsletters, reports, and presentations, to keep stakeholders informed and engaged.Maintain stakeholder databases, records, and documentation, ensuring accuracy and confidentiality of information.TECHNICAL/FUNCTIONAL COMPETENCIES: Proficiency in stakeholder engagement tools and techniques.Knowledge of relevant legislation and regulations governing stakeholder engagement in KwaZulu Natal.Familiarity with project management principles and practices.Ability to analyse and interpret stakeholder feedback and data.Proficiency in Microsoft Office suite and stakeholder management software.Familiarity in working with construction contractors, consultants , professional teams and local communities.BEHAVIOURAL COMPETENCES: Excellent communication and interpersonal skills.Diplomacy and tact in dealing with sensitive issues and stakeholders.Strong organizational and time management skills.Ability to work independently and collaboratively in a team environment.Commitment to ethical conduct and integrity.