DESCRIPTION
How often have you had an opportunity to be a founding member of a team that is tasked with solving a huge business problem through innovative technology? If you want to join an innovative team that is making history and breaking new ground for Amazon in Sub Saharan Africa, this is the place for you.
We are looking for a data-driven leader, willing to think big and invent & simplify, as we continue to experiment with innovative ways to scale our growth in Sub-Saharan Africa. As a Program Manager for Customer Returns and Recommerce, you will have end-to-end ownership of building innovative product solutions to improve the returns experience and provide seamless post-purchase programmatic support. The work will include identifying opportunities, defining/designing solutions, working with tech teams, measuring impact, and scaling programs. This PM will also own KPIs related to Customer Returns/Recommerce and deep dive key drivers, working closely with stakeholders in Operations, Supply Chain, Customer Support, Vendor Management, Finance, and Legal.
Key job responsibilities:
Define and deliver customer-focused product and programs with broad cross-functional business impactBring strong, data-driven business and strategic judgment to decisionsDevelop business requirements, manage milestones, prioritization, and overall roadmapDrive automation and standardization cross-functionallyDrive reverse logistics/recommerce PnLLead cross-functional programs across Operations, Supply Chain, Customer Support, Vendor Management, and FinanceProactively identify and resolve strategic issues that may impair the team's ability to meet strategic, financial, and technical goals BASIC QUALIFICATIONS Bachelor's degreeProgram, project, or product management experienceExperience owning program strategy, end-to-end delivery, and communicating results to senior leadershipKnowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.)Senior experience managing stakeholders in cross-functional projects PREFERRED QUALIFICATIONS Experience working cross-functionally with tech and non-tech teams
Amazon is an equal opportunities employer, and we value your passion to discover, invent, simplify and build. We welcome applications from all members of society irrespective of age, sex, disability, sexual orientation, race, religion or belief.
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