Job ID: 2805238 | Amazon Commercial Services (South Africa) (Pty) Ltd - N09
How often have you had an opportunity to be a founding member of a team that is tasked with solving a huge business problem through innovative technology? If you want to join an innovative team that is making history and breaking new ground for Amazon in Sub-Saharan Africa, this is the place for you.
We are looking for a data-driven leader, willing to think big and invent & simplify, as we continue to experiment with innovative ways to scale our growth in Sub-Saharan Africa. As a Program Manager for Customer Returns and Recommerce, you will have end-to-end ownership of building innovative product solutions to improve the returns experience and provide seamless post-purchase programmatic support. The work will include identifying opportunities, defining/designing solutions, working with tech teams, measuring impact, and scaling programs. This PM will also own KPIs related to Customer Returns/Recommerce and deep dive key drivers, working closely with stakeholders in Operations, Supply Chain, Customer Support, Vendor Management, Finance, and Legal.
Key job responsibilities:
Define and deliver customer-focused products and programs with broad cross-functional business impact.Bring strong, data-driven business and strategic judgment to decisions.Develop business requirements, manage milestones, prioritization, and overall roadmap.Drive automation and standardization cross-functionally.Drive reverse logistics/recommerce PnL.Lead cross-functional programs across Operations, Supply Chain, Customer Support, Vendor Management, and Finance.Proactively identify and resolve strategic issues that may impair the team's ability to meet strategic, financial, and technical goals.BASIC QUALIFICATIONS- Bachelor's degree
- Program, project, or product management experience
- Experience owning program strategy, end-to-end delivery, and communicating results to senior leadership
- Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.)
- Senior experience managing stakeholders in cross-functional projects.
PREFERRED QUALIFICATIONS- Experience working cross-functionally with tech and non-tech teams.
Amazon is an equal opportunities employer, and we value your passion to discover, invent, simplify, and build. We welcome applications from all members of society irrespective of age, sex, disability, sexual orientation, race, religion, or belief. Amazon is strongly committed to diversity within its community and especially welcomes applications from South African citizens who are members of designated groups who may contribute to Employment Equity within the workplace and the further diversification of ideas. In this regard, the relevant laws and principles associated with Employment Equity will be considered when appointing potential candidates. We are required by law to verify your ability to work lawfully in South Africa. Amazon requires that you submit a copy of either your identity document or your passport and any applicable work permit if you are a foreign national, along with an updated curriculum vitae.
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