As Head of Operations for our South Africa office, you'll foster a people-centred, high-performance culture in Cape Town or Johannesburg, balancing client services with internal operations. Ideal candidates bring strong leadership, operational excellence, and a passion for human-centred success.
The main responsibilities include but are not limited to: Building and hiring a team to design and execute strategic plans that advance our missionOverseeing and refining daily operations, creating processes that reflect our people-focused approachBeing a beacon of direction and motivation within our organization, leading, mentoring, and inspiring colleagues at all levelsWorking with our Finance Manager to track financial performance and maintain sustainabilityEnsuring adherence to all relevant legal, regulatory, and industry standardsLeading our IT and technology strategy, supporting our goals, ensuring systems are up-to-date, and fostering a culture of innovationNurturing and maintaining meaningful client relationships, prioritizing their satisfaction and strengthening our reputation as a trusted partnerFostering a positive and supportive work environment where everyone can succeed Minimum Requirements: Ability to lead with empathy and vision while embracing challenges along the wayExtensive experience in professional services, with deep knowledge of operational models, particularly in the gaming or gambling sectorsStrong skills in strategic planning, problem-solving, and decision-making, with a forward-looking and detail-oriented mindsetAbility to guide strategic financial decisions, aligning with and supporting our missionProven ability to lead through influence, inspiring colleagues to achieve moreProficiency in process improvement methodologies (e.g., Lean, Six Sigma) with a continuous focus on enhancing operational efficiency
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