Be the spark that brightens days and ignites your career with TTEC's award-winning employment experience.As a Specialist – Workforce Management – Real Time working onsite in Cape Town, South Africa, you'll be a part of bringing humanity to business. #experienceTTEC What You'll be Doing In this role, you'll bring your creativity and individuality to ensure staffing needs are coordinated and proper adjustments are made in daily programs to meet clients' needs. You'll analyze and compare staffing daily headcount to total headcount, how many people are necessary for each hour, and make recommendations on how to staff the total program.
You'll report to the Workforce Management Team Lead. You'll impact the business, the teams you support, and the various departments that you partner with on a consistent basis through your analysis and recommendations.
During a Typical Day, You'll Pinpoint areas for improvement through monitoring call volumes and analyzing staffing needs to adjust the program for success Use your knowledge and understanding of client needs to analyze and prepare staffing reports with new information Forecast staffing and recommend headcounts on a day-to-day, short-term basis Bring your time management and organizational skills to manage multiple, complex, ongoing tasks What You Bring to the Role 6 months or more data analysis experience High school diploma or equivalent Solution-oriented mindset Understanding, interpreting, and manipulating data for reporting Computer savvy What You Can Expect Knowledgeable, encouraging, supporting, and present leadership Diverse and community-minded organization Career growth and lots of learning opportunities for aspiring minds Competitive compensation, performance bonus opportunities, and benefits About TTEC
Our business is about making customers happy. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. We talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
TTEC is proud to be an equal opportunity employer. We embrace and are committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. We strive to reflect the communities we serve by delivering amazing service and technology, along with humanity. We ensure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength.
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