Specialist: Trust & Relationship Management Administrator- A & I Investment Operations page is loaded Specialist: Trust & Relationship Management Administrator- A & I Investment Operations Apply remote type Hybrid locations Sandton time type Full time posted on Posted Yesterday job requisition id R-15965763 Empowering Africa's tomorrow, together…one story at a time. With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.
Job Summary
To provide specialized administrative support across trust administration and client relationship management functions, ensuring operational efficiency and excellent customer service delivery to high net-worth Portfolio Managed clientsJob Description To Execute various administrative tasks related to portfolio management and client servicing . Constantly seek to improve ways of working by challenging the status quo, sharing knowledge, experience, best practices, and providing constructive feedback within the Trust Administration and Client Relationship Management Operations teams
To Execute various administrative tasks related to portfolio management and client servicing . Constantly seek to improve ways of working by challenging the status quo, sharing knowledge, experience, best practices, and providing constructive feedback within the Trust Administration and Client Relationship Management Operations teams.
Compliance and Risk Management: Fulfill all activities in adherence to relevant control and compliance requirements, and quality standards.
Customer Experience: Provide service excellence and achieve customer satisfaction.
Key Responsibilities: -Execute various administrative tasks related to portfolio management and client servicing.
- Perform various operational functions including capturing, processing payments, and reconciliations for trust accounts such as Equity, Bonds, Gilts, and Internal/External Unit trust accounts.
- Provide reporting on both local and offshore portfolios as requested by clients or portfolio managers, ensuring correctness.
- Verify valuations, share price information, and assist with CGT and IT3b statements.
- On-board and open client portfolios by verifying documentation and preparing static data.
- Instruct settlements, prepare payments, and journals for processing once authorized.
- Ensure portfolios are Regulation 28 compliant where mandated.
- Maintain effective customer complaints register and manage resolution process.
- Keep system static data up to date by checking and ensuring accuracy.
- Provide relevant information to resolve escalated client queries.
- Prepare and analyze complaints reports, identifying trends and formulating recommendations.
- Perform regular checks on clients' cash balances and book costs.
- Coordinate special instructions and ad hoc tasks as required.
- Collaborate with Portfolio Managers and Client Relationship Managers to provide necessary support.
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Additional Responsibilities include but not limited to:
Client Relationship Management: Provide all reporting on both local and offshore portfolios as requested by clients or portfolio managers and verify correctness thereofProvide clients with correct factsheetsCheck with the Portfolio Managers or Administrators the incorrect valuations and advise the Administration teamProvide share price information to clients on requestProviding and checking of CGT and IT3b statements and assisting with any queries Prepare payments and journals and submit to the Administration team for processing once authorizedOn-board and open client portfolios by verifying FICA documentation, mandates, FAIS requirements and prepare static data for the new client file.Instruct settlements to accept script and provide administration support with the relevant book cost if shares are transferred Complete the Client Acceptance Screening Application (CASA) requirements on receipt of the mandate.Email to QA for checking and sign off.Provide clients with online access to view portfolios.Check the book costs once loaded by settlementsDeposit cash into clients BDA account once received from clientClose client portfolios advise the Portfolio Manager. Instruct settlements to transfer the scrip. RM to transfer cash.Send instructions to Stockbrokers for non-dematerialized shares.E-mail statements to clients as per standard request listCarry out special monthly dividend transfers or instructions by compiling journals and submitting to admin.Prepare ad hoc mandate packs (fact sheets; mandate and FICA requirement checklist) for new clients and hand to Portfolio ManagersPrepare supporting information on fund performance and valuationsProvide relevant information to Portfolio Managers and the Client Relationship Manager in terms of resolving escalated client queriesAction instructions from clients, Brokers, Wealth Planners and Portfolio ManagerPrepare Portfolio Rebalancing Calculations Maintain an effective customer complaints register to ensure that all customer complaints are appropriately recorded and the resolution process is effectively managed for each client complaint.Prepare and analyze complaints reports on a quarterly basis; pick up trends and formulate recommendations for Senior Management.Check clients cash balances to ensure no overdrawn balances.Keep system static data up to date by checking and ensuring all closed accounts are de-activated and de-activated date is inserted.Keep system static data up to date by checking and ensuring all clients addresses/telephone numbers/email/Identity numbers/tax numbers/company registration numbers are correct and up to date.Perform call backs on all withdrawals and amendments to static data.Check that clients' book costs are loaded for new clients and on the CGT statements for all clients.TRUST Administration Update of daily prices 4 Institutional SCI Unit trust fundsCapturing of daily Purchases/Redemptions of SCI Units trustInvestigating all rejected Unit trust transactionsDrawing of daily EOS and EI (Glacier) reportsBalancing of daily captured SCI Unit trust fundsPreparing and capturing of Purchases/Redemptions External Unit trust fundsDeclaring dividends due from Corporate DiaryUpload Journal Extractor file for daily dividend paymentsPreparing of all dividend payments and Exempt clients for payment on Trust systemDaily BIO payments for TrustOrdering of month end report (BTKP040)Requesting month end Unit trust statements for External Unit trust balancingPrepare and balance External Unit trust funds.Requesting Quarterly distribution statements for External Unit trust fundsCapturing of Quarterly distributions - Cash or Re-InvestmentsEnsure all Administration contact details and signatories are updated with External Unit trust Companies.Assisting with general Enquiries from Trust OfficeCheck and ensure all management fees and adviser fees are updated and paid.Competencies:- Attention to Detail
- Customer Centric
- Team Player
- Adhering to Principles and Values
- Applying Expertise and Technology
- Planning and Organizing
- Delivering Results and Meeting Customer Expectations
- Acting as SME for Business Related Projects
- Following Instructions and Procedures
- Coping with Pressure and Setbacks
- Maintaining Relations with Internal & External Stakeholders
Competencies:- Attention to Detail
- Customer Centric
- Team Player
- Adhering to Principles and Values
- Applying Expertise and Technology
- Planning and Organizing
- Delivering Results and Meeting Customer Expectations
- Acting as SME for Business Related Projects
- Maintaining Relations with Internal & External Stakeholders
Minimum Requirements:- Proficiency in MS Office (Word, Excel, PowerPoint, Outlook) and the Internet
- Matric / Postgraduate degree
Preferred Requirements:- Three (3) years' experience in investments as an Administrator within an asset management company
- Deadline driven
Education
Higher Diplomas: Business, Commerce and Management Studies (Required)Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank. Absa Bank Limited reserves the right not to make an appointment to the post as advertised About UsTruly AfricanWe are a diversified standalone African financial services group, delivering an integrated set of products and services across personal and business banking, corporate and investment banking, wealth, investment management and insurance.
Absa Group Limited is listed on the JSE and is one of Africa's largest diversified financial services groups with a presence in 12 countries across the continent and around 41 000 employees.
We own majority stakes in banks in Botswana, Ghana, Kenya, Mauritius, Mozambique, the Seychelles, South Africa, Tanzania (ABSA Bank in Tanzania and National Bank of Commerce), Uganda and Zambia. We also have representative offices in Namibia and Nigeria, as well as insurance operations in Botswana, Kenya, Mozambique, South Africa, Tanzania and Zambia.
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