At Liberty, we employ more than 6,000 people across 7 businesses in 18 African countries. Every day, our employees grow their knowledge by working with diverse groups of people who specialise in a wide range of skills across insurance, asset management, investment, and health products. We continually seek to engage, develop, recognise, and reward the people who make our business great.To deliver specialist learning material to ensure the enhancement of knowledge & skills, through the execution of predefined objectives as per agreed SOPs.Minimum Qualifications:Further Education and Training Certificate (FETC) (NQF Level 04) in Human ResourcesExperience:2 - 3 years experience in a similar environmentResponsibilitiesTreat information as private and confidential and do not disclose to any parties unless required to do so by an authorised party.Apply relevant research methodologies, tools, and techniques to effectively and purposefully gather information.Understand and apply existing best practice frameworks to assist in the implementation of identified subject matter processes and standards.Provide specialist advice and support in area of accountability to ensure that identified solutions and recommendations are appropriate and effective.Facilitate the agreement of course outputs and measurement criteria of set solutions to ensure accuracy and timely delivery.Accountable for the execution of specialised work including the improvement of quality, standards, and outputs within defined work routines and operating procedures.Proactively solve problems, determine root-cause, and apply solutions in line with guidelines, providing the necessary information to solve problems related to the area of specialisation.Plan for own task execution and advise on improvements related to area of specialisation.Customer ServiceEnsure own understanding and adherence to customer service delivery and Treating the Customer Fairly (TCF) principles to provide specialist support and guidance.FinanceAdhere to specified standards, policies, and procedures to prevent potential losses/wastage related to the area of specialisation.Learning and GrowthInteract proactively with others for the purpose of continuous knowledge sharing and integration of own new knowledge.Contribute positively to own area-specific knowledge improvement associated with area of specialisation.GovernanceComply with and ensure the safekeeping of own work-related records in alignment with organisational and legislative requirements.Comply with set governance and compliance procedures and processes related to an area of work and continuously identify, rectify, and escalate risks where necessary.Liberty ValuesLearning and Development Strategy (Basic)Research and Information Gathering (Basic)Reporting and Interpretation (Basic)Legal Compliance (HR) (Basic)Training (Intermediate)Customer Advice (Technical) (Basic)Professional/Technical learning (Basic)Organisation and Attention to Detail (Intermediate)Interpersonal Effectiveness (Basic)Problem Solving and Analysis (Basic)Teamwork and Cooperation (Basic)Communicating with Impact (Basic)Relationship Management and Networking (Intermediate)Customer Orientation (Basic)Liberty Group Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998 and the group's Transformation Strategy, preference will be given to suitable candidates from designated groups whose appointments will contribute towards the achievement of equitable demographic representation of our workforce profile and add to the diversity of the organisation.The Company's approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.
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