Every day, our employees grow their knowledge by working with diverse groups of people who specialise in a wide range of skills across insurance, asset management, investment and health products. We continually seek to engage, develop, recognise and reward the people who make our business great. To deliver specialist learning material to ensure the enhancement of knowledge & skills, through the execution of predefined objectives as per agreed SOPs.
Minimum Qualifications: Further Education and Training Certificate (FETC) [NQF Level 04] in Human Resources.
Experience: 2 - 3 years experience in a similar environment.
ResponsibilitiesProcessTreat information as private and confidential and do not disclose to any parties unless required to do so by an authorised party.Apply relevant research methodologies, tools and techniques to effectively and purposefully gather information.Understand and apply existing best practice frameworks to assist in the implementation of identified subject matter processes and standards.Provide specialist advice and support in area of accountability to ensure that identified solutions and recommendations are appropriate and effective.Facilitate the agreement of course outputs and measurement criteria of set solutions to ensure accuracy and timely delivery.Accountable for the execution of specialised work including the improvement of quality, standards and outputs within defined work routines and operating procedures.Proactively solves problems, determines root-cause and applies solutions in line with guidelines and providing the necessary information to solve problems related to area of specialisation.Plan for own task execution and advises on improvements related to area of specialisation.CustomerEnsure own understanding and adherence to customer service delivery and Treating the Customer Fairly (TCF) principles to provide specialist support and guidance.FinanceAdhere to specified standards, policies and procedures to prevent potential losses/wastage related to the area of specialisation.Learning and GrowthInteract proactively with others for the purpose of continuous knowledge sharing; and integration of own new knowledge.Contribute positively to own area-specific knowledge improvement associated with area of specialisation.GovernanceComply with and ensure the safekeeping of own work related records in alignment with organisational and legislative requirements.Comply to set governance and compliance procedures and processes related to an area of work and continuously identify, rectify and escalate risks where necessary.Liberty ValuesLearning and Development Strategy (Basic)Research and Information Gathering (Basic)Reporting and Interpretation (Basic)Legal Compliance (HR) (Basic)Training (Intermediate)Customer Advice (Technical) (Basic)Professional/Technical learning (Basic)Organisation and Attention to Detail (Intermediate)Interpersonal Effectiveness (Basic)Problem Solving and Analysis (Basic)Teamwork and Cooperation (Basic)Communicating with Impact (Basic)Relationship Management and Networking (Intermediate)Customer Orientation (Basic)We put our knowledge and insight acquired over the past 16 years, to serving a pan-African market of the future. Stanlib has received its second certification as a Top Employer from the Top Employers Institute.
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