To install, monitor, test and maintain cloud and infrastructure solutions. To provide specialised technical support and guidance through high level analysis, diagnosis and problem solving.
Key Deliverables / Primary FunctionsInstall, maintain, update and administer Backup software.Perform backup changes using Change management process and ensure all backups are properly run and completed within agreed backup windows.Diagnose Backup platform issues and troubleshoot Backup environment for optimal performance.System Administration of Backup Systems.Perform analysis of backup infrastructure and make recommendations on improvements to meet business need and future capacity.Manage the resolution of complex problems and interface with support resources within the organization and the supplier community, providing root cause and remediation to mitigate risk.Evaluate and apply software upgrades and support packs as required to solve production problems and/or ensure compliance and system integrity.Review/audit the existing backup schedules, policies, and operational considerations and recommend and establish best practices. Ensure Regulatory Compliance.Create and update documentation including backup & restore reports (SLA, Job status, Capacity, etc.).Document operational best practices processes and procedures related to the backup environment and recommend changes to procedures, resulting in operations optimization and improved service level agreements.Participate in technical exercises for disaster recovery to ensure high reliability and efficiency.Core Functional Skills & CapabilitiesTroubleshootingICT KnowledgeInfrastructure TechnologyProblem solvingCore Behavioural CompetenciesJob MatchApplying expertise & TechnologyDeciding & Initiating ActionFollowing instructions & proceduresWorking with peopleMinimum QualificationsNQF 6: 3 year Degree/ Diploma/ National Diploma in Information Technology or Computer ScienceNQF 4: Grade 12 National DiplomaAdditional Education -Preferred /AdvantageNQF 6: 3 year Degree/ Diploma/ National Diploma in EngineeringExperience5 years' system engineering experience.Alternatively, 7 years' system engineering experience if Grade 12.CertificationsNetbackup 8.2 certification.Veeam with replication certification.Veritas appliance certification (Flex and Access).Certification in VMWare and VSphere.Certification in Microsoft Windows and Linux.ITIL FoundationProfessional Memberships in Relevant IndustryLevel of Engagement & Span of ControlSpan of Control: 0
Level of Engagement: Operational/Technical/Management
Special Requirements / Employment ConditionAbility to cope under pressureAbility to work extended / long hours as and when required
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