Business Unit: Operate Department Managed Services - Wintel
Job Grade: S5
Core DescriptionTo manage and support customer technical solutions and provide general technical support on customer systems. Install, monitor, test, and maintain cloud and infrastructure solutions. Provide specialised technical support for Hyper-V.
Key Deliverables / Primary FunctionsExecute on the Managed Services business plan and strategies.Support, maintain, and manage the technical aspects of a managed Cloud/Virtualization and ensure contracted service level agreements are met.Perform proactive activities such as health-checks, documentation updates, and performance reporting.Plan, coordinate, and implement system changes within client specified change windows.Liaise with clients, vendors, and other partners to ensure minimal disruption to the client's day-to-day business operations.Manage, own, and coordinate the technical resolution of service disruptions in a timely manner.Contribute to the overall team effectiveness through technical contributions, customer focus, and teamwork.Drive a proactive culture to reduce common causes of operational problems.Implement the requirements of being part of a 24x7 on-call operation.Operate closely with associated infrastructure service teams to meet SLA's and resolve issues.Core Functional Skills & CapabilitiesICT KnowledgeInfrastructure TechnologyRisk ManagementTeamworkImpactful CommunicationCore Behavioural CompetenciesWorking with PeopleApplying Expertise & TechnologyDelivering Results & Meeting Customer ExpectationsAnalysingDeciding & Initiating ActionMinimum QualificationsNQF 6: 3 year Degree/ Diploma/ National Diploma in Computer ScienceNQF 4: Grade 12 National DiplomaAdditional Education - Preferred / AdvantageExperience5 years' experience in particular field of specialty within a large and highly complex organisation (cloud and platform support).
OR
7 years' experience in particular field of specialty within a large and highly complex organisation (cloud and platform support).
CertificationsVirtualisation Technologies (Redhat, HyperV, Containerisation, Serverless, Rancher etc.)
Professional MembershipsRelevant Industry
Level of Engagement & Span of ControlInternal and External Stakeholders
Special Requirements / Employment ConditionValid Driver's LicenseAbility to work extended/long hours as and when requiredWorkplace / Physical RequirementsHybrid Remote Worker
Billable
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