Business unit, Department, Reporting Business Unit Operate Department Managed Services - Wintel Job grade S5 Core Description To manage and support customer technical solutions and provides general technical support on customer systems.
Install, monitor, test and maintain cloud and infrastructure solutions.
To provide specialised technical support for Hyper-V. Key Deliverables / Primary Functions Execute on the Managed Services business plan and strategies.
Support, maintain and manage the technical aspects of a managed Cloud/Virtualization and ensure contracted service level agreements are met.
Perform proactive activities such as health-checks, documentation updates and performance reporting.
Plan, coordinate and implement system changes within client specified change windows.
Liaise with the clients, vendors, and other partners to ensure minimal disruption to the client's day-to-day business operations.
Manage, own and co-ordinate the technical resolution of service disruptions in a timely manner.
Contribute to the overall team effectiveness through technical contributions, customer focus and teamwork.
Drive a proactive culture to reduce common causes of operational problems.
Implement the requirements of being part of a 24x7 on-call operation.
Operate closely with associated infrastructure service teams to meet SLA's and resolve issues.
Core Functional Skills & Capabilities ICT Knowledge Infrastructure Technology Risk Management Teamwork Impactful Communication Core Behavioural Competencies Working with people Applying expertise & Technology Delivering Results & Meeting customer expectations Analysing Deciding & Initiating Action Minimum Qualifications NQF 6: 3 year Degree/ Diploma/ National Diploma in Computer Science NQF 4: Grade 12 National Diploma Additional Education -Preferred /Advantage Experience 5 years' experience in particular field of speciality within a large and highly complex organisation (cloud and platform support).
OR 7 years' experience in particular field of speciality within a large and highly complex organisation (cloud and platform support).
Certifications Virtualisation Technologies (Redhat, HyperV, Containerisation, Serverless, Rancher etc.)
Professional Memberships in Relevant Industry Level of Engagement & Span of Control Internal and External Stakeholders Special Requirements / Employment Condition Valid Drivers license Ability to work extended /long hours as and when required Workplace / Physical Requirements Hybrid Remote Worker Billable