Specialist: Project Management, Solutions Analysis & Engineering page is loaded Specialist: Project Management, Solutions Analysis & Engineering Apply locations Johannesburg time type Full time posted on Posted Yesterday job requisition id JR-53735 Let's Write Africa's Story Together! Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.
Job Description
To manage new/ existing project taking a holistic view of the project to ensure the business delivers future state process automation, efficiencies, and excellence to the Customer. Specialist is the link between business and IT in process delivery on solutions and will be required to work on multiple projects concurrently and effectively.Critical objectives and responsibilities Key Responsibilities Define, develop and support the implementation of future state process automation strategies and solutions to continuously improve process, products and systems to adapt to changing needs.Design and manage process flow according to required standards across the entire insurance value chain (BPMN 2.0).Breakdown business needs and project designs into clearly articulated specifications for development teams using process engineering methodologies. DMAIC, Process Decomposition etcUnderstand process measurements focusing on what metrics to capture and how to capture them in the process through assisting in business value & ROI assessmentMonitor benefit realisation in collaboration with Product OwnersAbility to use BPM related tools including project planning and trackingAbility to work with the data architects to define dataflow, data transformation, interface needs and sources for all informationChange Management Support and Rollout Implementation for new solutions, fixes and enhancements.Facilitating workshops with business users in order to gather requirements, generate ideas and validate future designs.Identify and document business requirements specifications in line with business goals.Rapid prototyping using the MS office suite to support system and functional designs.Design and implementation of quick win solutions that do not require IT development.Responsible for assessing, mapping, optimizing and digitizing business processes for strategic change initiatives.Supporting of task teams for implementing solutions / resolving incidents and troubleshooting between the business community and development team during implementation and rollouts.Supporting business team in development of test cases and scenarios to ensure high value deliverables.Build and maintenance of dashboards and metrics related to transactional statistics published in Power Bi or SQL:Support with Cross-Functional solution design incorporating LOB systems, SQL Databases, Workflow and Robotics. – Innovative Mindset / Thinking.Design and documentation of technical specifications for strategic change initiatives and gaining signoff through appropriate channelsSupporting the restoration of service for high priority fixes / builds in coordination with the development team.Formulation of project recommendations and improvement suggestions to existing solutions.Recommending, designing, and implementing system changes in other systems to fast-track implementation.Verification of business analysis work supplied for projects/fixes in terms of clarity, completeness, and accuracy to ensure that builds address business requirements.Impact Analysis on the severity of issues to determine and quantify the scale of problems for prioritization metricsContinuous improvement to ensure effective service Ensure adherence to organisational policies, practices and procedures.Ensure statutory and legislative knowledge is always current in order to resolve complaints, to advise the business on corrective solutions to mitigate risks and to improve the customer experience whilst complying with governance requirements.Service delivery to ensure customer satisfaction Develop work routines in line with operational plans / schedules in order to manage achievement of service delivery goalsEstablish productive operational relationships with key stakeholders in the various channels and administrative teams.Maintain service, quality and desired outputs across the business process by ensuring compliance to tactical policies, procedures and standards.Share knowledge on, and participate in the creation of new standards, control systems and procedures to maintain service delivery.Manage quality people practices Align own behaviour with the organisation culture and values.Share and transfer product, process and systems knowledge to colleagues and team members.Collaborate and work with the business to deliver required service levels.Actively share information with other team members regarding successes, issues, trends and ideasExperience, knowledge & skills required 3 - 5 years process engineering and implementation experience3 years' workflow or digital process design experienceExperience in the insurance industry preferredExperience in project management and large software development projects.Advanced Excel, PowerPoint, Word, Visio Etc.Power BI, SQL (Design, Extraction and Queries and Dashboard build)Programming Knowledge or experience (Language agnostic)Problem-solving ability and courage to pursue new ideas.Resilience in facing challenges, as well as being flexible to accommodate alternate solutions.Focused on delivery, and ability to deal with pressure and non-standard hours or working times.Educational Requirements B-Degree or similar an advantageBusiness analysis qualification an advantageProject Management qualification an advantageAgile certification an advantageSkills Education Closing Date
06 May 2024The appointment will be made from the designated group in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit in question. Old Mutual Limited is pro-vaccination and encourages its workforce to be fully vaccinated against Covid-19. All prospective employees are required to disclose their vaccination status as part of the recruitment process. Please refer to the Old Mutual's Covid-19 vaccination policy for further detail. Kindly note that Old Mutual reserves the right to reinstate the requirement to vaccinate at any point if it is of the view that it is imperative to do so. The Old Mutual Story! About Us Old Mutual is a premium African financial services organisation that offers a broad spectrum of financial solutions to retail and corporate customers across key market segments in 14 countries. The lines of business include Life and Savings, Property and Casualty, Asset Management and Banking and Lending.
We are rooted in our purpose of Championing Mutually Positive Futures Every Day and believe that a great customer experience is anchored in a great employee experience.
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