Business unit, Department, Reporting Business Unit Cloud Platform Solutions Department Service Management - Quality Job grade S5 Core Description An IT asset management specialist is responsible for managing all the hardware and software resources of the organization.
The role covers Hardware Management and Software Management which includes the software tools the organization's infrastructure, and other digital systems and services.
Key Deliverables / Primary Functions Act as the HAM representative to initiate, onboard and deliver on new or existing Hardware contracts within the agreed scope.
Must have an excellent understanding of the Hardware Asset Management Lifecycle Review, Develop and Maintain Hardware Asset Management policies, processes and procedures to cater for the full IT Asset Lifecycle Ensure accurate updates to the Hardware asset records, including inventory information, location details, user details etc based on the processes implemented and related calls logged.
Perform Book-to-Floor and Floor-to-Book audits of the Production Environment and IT Stores to identify potential areas of improvement Monitor and ensure KPIs and targets are met and prepare & deliver monthly KPI reports to the client on the status of the service.
Schedule and lead meetings with the HAM Team, Senior Management and Clients to report on the state of the service, challenges, highlights and Lowlights and Improvement initiatives Prepare meeting presentations, reports and minutes for review by the ITAM Senior Manager.
Report any potential risk to the service as identified to the ITAM Senior Manager promptly.
Review the Asset Baseline accuracy and implement corrective actions where required to increase the accuracy to an agreed level Create and automate reporting on the HAM services to provide transparency to the clients and visibility to the teams on areas of improvement Onboard new HAM clients including managing wall to wall audits, creating upload sheets, verifying upload accuracy, refining IT Processes to cater for client specific requirements Create and Implement HAM Call and Task Templates at the Service Desk Ensure contractually agreed to deliverables for HAM is provided to the clients Core Functional Skills & Capabilities Customer Orientation Technical Report writing Data Analysis Cybersecurity Tools & Solutions Cybersecurity Governance & Framework Microsoft Office Business Partnership Management Core Behavioural Competencies Job Match Delivering Results & Meeting customer expectations Creating & Innovating Leading and supervising Persuading and Influencing Working with people Minimum Qualifications NQF 6: 3 year Degree/ Diploma/ National Diploma in Computer Science or Information Technology OR NQF 4: Grade 12 Additional Education -Preferred /Advantage Experience 5 years' experience more in a ITAM position implementing, maintaining and managing IT configuration management in a complex IT environment.
OR Grade 12 & 7 years' experience in a ITAM position, maintaining and managing IT configuration management in a complex IT environment.
Certifications ITIL CHAMP CITAM Professional Memberships in Relevant Industry Level of Engagement & Span of Control Span of Control 0-1 Level of Engagement Interacting with clients as well as relevant stakeholders within BCX.
Special Requirements / Employment Condition Ability to work extended /long hours as and when required Drivers Licence and Reliable Vehicle - both required Workplace / Physical Requirements Hybrid Remote Worker Billable