Specialist, Functional Support

Job DescriptionTo maintain service and application stability, availability and reliability through the facilitation of the various Service Management processes and associated activities.
To provide level two technical support coupled with business or domain knowledge to ensure continued and quality service across geographies.
Interpret complex cross functional and multi-geography data and provide recommendations to improve technology resilienceQualificationsMinimum QualificationsType of Qualification: First DegreeField of Study: Information TechnologyExperience RequiredDelivery EnablementTechnology5-7 yearsExperience gained in providing level 2 technical support to an area of the business.
Gain understanding and experience of the various disciplines within technology and how these relate to each other5-7 yearsProven experience in application of service management processes and frameworksAdditional InformationBehavioral Competencies:Problem SolvingDocumenting FactsEstablishing RapportInterpreting DataProviding InsightsTechnical Competencies:Application Knowledge for SupportApplication SupportData Analysis and InferenceDocumentingService Level ManagementService Management ProcessesStakeholder Management (IT)Trouble Shooting Rise and grow with a career at Standard Bank GroupJoin a committed group of 50 000+ people who stand behind one common purpose: Africa is our home, we drive her growth.
We firmly believe that our people are our greatest competitive advantage.
It's only through our people's expertise and dedication that we are able to bring our purpose and strategy to life in service of our clients and society at large.
That's why we strive to create a work environment where our people can thrive, where they are able to bring their whole selves to their work and are empowered to pursue their dreams and aspirations.
Join us as we Transform our Business