Specialist: Fraud Solutions Location: Johannesburg
Remote Type: Hybrid
Time Type: Full time
Posted On: Posted Yesterday
Time Left to Apply: End Date: October 23, 2024 (5 days left to apply)
Job Requisition ID: R-15968618
Empowering Africa's tomorrow, together…one story at a time. With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.
Job Summary To provide specialist advice and support to resolve fraud queries at first point of contact, ensuring that customers receive prompt and courteous service in an effort to minimize fraud losses. Ensure the efficient and effective control over financial activities, Regulatory Reporting and Associations Compliancy. Investigate fraudulent activity, perform analyses and identify root causes on fraud losses. Provide core support to the business through the capturing, verifying and maintenance of management information.
Job Description Accountability: Operations Management (65%) Screening incoming fraud alerts against known fraud indicators and other risk factors. Using telephonic interviewing techniques to determine risk. Where fraud is confirmed, block the channel to prevent further transactions and losses. Record actions taken on fraud systems and relevant banking systems. For customers not contactable, analyze/evaluate the information at hand, and make a decision to block the account as per policy and procedure. Investigate suspicious accounts received from Product business. Provide superior customer service through various contacts made during the course of work performed. Communicate new fraud trends to team leaders and managers for further action. Investigate fraud incidents and collect evidence and case development. Properly document and maintain chain of custody for evidence. Manage cases through investigation, customer and business interaction, and eventual resolution and closure. Conduct proactive fraud investigations resulting in the identification of issues and reporting of findings and remediation recommendations to the appropriate business owners. Apply a variety of investigative tools and methodologies to support the investigation to determine root cause analysis. Identify inefficiencies in internal controls and applications that could result in potential fraud. Assume additional duties as required by the Fraud Manager from time to time. Ensure that Product Write-offs/Net losses match with GL accounts. Perform STIGG report out on all Fraud losses and fraud types. Source information from different data warehouses, data marts, manual systems and online systems given the business requirement. Conduct integrity checks both when extracting data and developing reports. Present the outcome of the analysis to the business for decision making. Accountability: Change Management (10%) Assist in enhancing operating systems for optimal results. Deliver professional communication and foster awareness regarding financial crime and fraud trends. Act as the Subject Matter Expert on the content of the procedures, processes, and investigation methodologies in the business. Participate in change meetings to contribute to new process designs. Take over processes when projects become business as usual (BAU). Accountability: Risk and Control (15%) Take accountability for all risk events and the delivery of specified and agreed upon controls. Report on risks and controls that ensure compliance. Keep abreast with compliance and regulatory requirements and liaise with all relevant stakeholders internally and externally in the organization to accurately execute and adhere to the rules and regulations. Maintain an effective Quality Assurance environment. Adhere to organizational circulars, policies, business standards, and other communications that impact the operation of the business unit. Ensure that reconciliations totals balance against GL Fraud and forgeries values. Reconcile General Ledger write-offs and ensure correct entries have been processed in terms of regulatory compliance. Ensure that all TC40 / SAFE warnings, rejects, and Data Accuracy Ad-hoc Detail report information are corrected and data elements are compliant. Check all existing and new reports for accuracy and data integrity. Accountability: Stakeholder Management (10%) Work closely and collaboratively with members of the Investigations Units within the bank and other financial institutions. Develop and enhance networks and build relationships to align the team objectives with business partners within the organization as well as strategic stakeholders. Maintain a high level of professionalism in stakeholder interactions, including written and verbal communications, based on sound knowledge of processes and procedures, schemes, and understanding of relevant regulatory requirements. Support the person in the area responsible for service level agreement by providing input on the operational reporting requirements from the business. Education Bachelor's Degree: Business Management, National Diplomas and Advanced Certificates: Banking
Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achieving equitable demographic representation of our workforce profile and add to the diversity of the Bank. Absa Bank Limited reserves the right not to make an appointment to the post as advertised.
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