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Role Purpose/Business Unit: To conduct deep analysis on product performance across all relevant internal metrics for revenueand sales volumes. This includes analysis of macro-economic factors and competitor products. To provide feedback, insights, and recommendations on pricing and regional specific deals to therelevant teams in the centre, for the improvement in sales and revenue performance.
Your responsibilities will include: Deep analysis of sales and revenueperformance at a customer segment, product,channel, and geographic level. Feedback and recommend demand strategiesbased on product pricing and channeldynamics. Support branded and unbranded channels withinsights and recommendations on product andchannel performance. Regional SPOC for CVM, products and services,insights and big data teams based in HeadOffice. Continuous monitoring of competitor productsand services. Presentation of analysis and recommendationsto various stakeholders. Drive the local implementation of the CAREand Customer Experience Excellence strategydeveloped by COPS into the region andcounties. Work with Channel Managers andBranded/Unbranded Specialists inimplementing CXX strategy and executing in store elements Provide ongoing feedback to COPS forcontinuous improvements on CXX journey. Analyse regional customer base in conjunctionwith Head Office CVM team to provide insightand recommendations on trends or behaviourof base. Customer appreciation trackers, (e.g. tNPS,rNPS, BMS, MAPS) to derive Customer insightsand Customer Strategy for input on CX, Productand CVM growth objectives. The Ideal Candidate for this role will have: Must have technical / professional qualifications: Matric / Grade 12, and 3 year commercial/DataAnalytics/marketing/sales diploma ordegree (NQF 6 or higher) or SAQAaccredited equivalent (essential) with 3-5 years relevant experience (essential) Valid Driver's license (essential) Knowledge of products (advantageous) Core competencies, knowledge, and experience: Product pricing analysis Planning and organising Performance analysis and reporting Big data analytics Ability to work with complex informationand data. Ability to build strong relationships andcredibility with multiple stakeholders. We make an impact by offering: Enticing incentive programs, competitive benefit packages, and an exclusive 13th cheque Retirement funds, risk benefits, and medical aid benefits Cell phone and data benefits, advantages fibre connection discounts, and exclusive staff discounts offered in collaboration with partner companies Closing date for Applications: 09 July 2024 The base location for this role is Vodacom Polokwane The company's approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.
Vodacom is committed to an organizational culture that recognizes, appreciates, and values diversity & inclusion.
What's in it for you We want you to feel happy and fulfilled at work, without compromising the other things in life that matter to you. There are lots of ways we support this, including hybrid working and generous parental leave. You'll also get four Spirit Days a year to focus on your personal development and wellbeing, plus a host of other great benefits too.
Who we are You may have already heard of Vodafone - We're a leading Telecommunications company in Europe and Africa. But what you might not know is that we are continuously investing in new technologies to improve the lives of millions of customers, businesses and people around the world, creating a better future for everyone.
As part of our global family, whether that's Vodafone, Vodacom or _VOIS, you'll feel a sense of pride and purpose as you contribute to our culture of innovation. We pursue equality of opportunity and inclusion for all candidates through our employment policies and practices. We recognise and celebrate the importance of diversity and inclusivity in our workspace and we do not tolerate any form of discrimination especially related to but not limited to race, colour, age, veteran status, gender identification, sexual orientation, pregnancy, ethnicity, disability, religion, political affiliation, trade union membership, nationality, indigenous status, medical condition, HIV status, social origin, cultural background, social, or marital status.
Together we can.
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