Overview:Our client, a leading global Asset Manager is seeking to hire a Specialist Consultant to join their Investment Platform Operations team. The Specialist Team is a dynamic team within the platform, which focuses their client servicing efforts on model portfolio providers as well as on the administration of the global products offered.Responsibilities:Offshore:Provide a holistic service to Advisors and their assistants by forming part of a central team dealing with all relevant requests, quality checking/screening, queries, rejections, escalations, and reportingTo check quality control (QC) instructions accurately within agreed upon turnaround times. These instructions include the CDD and RR of all legal entities and individualsTo be flexible in the working hours as required by this functionEnsure online submissions meet all business rules (signatures, discretionary broker permissions and security checks)Understanding and adherence to business rules and processing rules and working within the required SLAAssist other team members when necessary – provide cover during periods of absenceInvestigate, resolve, and take full responsibility for errors madeThis entails telephonic and written communication as well as possible face to face interactions with Advisors and their assistantsModel Portfolios:Provide a holistic service to Retail Asset Consultants that manage Model Portfolios on behalf of their clients as well as IFA's with a FAIS Cat II license managing Model Portfolios for their clientsThis includes managing and controlling restructures, rebalances and fund replacements including the relevant communication, monitoring, and reconciling of requests/instructionsIt will also include managing and controlling any bulk requests for Model Portfolio restructures and rebalances by managing the client's expectations and monitoring progress of script processingBuild and maintain relationships with all clientsBuild and maintain relationships with all service providers - including administration platform as well as foreign exchange and banking servicesBuild and maintain relationships with internal clients such as all regional sales teams, domestic compliance team as well as the Guernsey compliance teamBe responsible for proactive communication, telephonic and/or e-mail keeping clients informed regarding any activity around their queries and requestsPossible mail mergingBe responsible for checking and calculating of complex backdates calculationsSupport to Advisor and Client Service Teams when requiredLiaise with Data Management and Reporting TeamOffer web supportInternal Business Analysis and Reporting:Run daily, weekly, and monthly reporting that will include but is not restricted to;Queue age analysis in line with SLAAnalysing of Query reportingRisk Adjusted Capital (RAC) reportingCat II IFA reporting (Model Portfolio)Internal Control reporting including changed bank accounts, floor limits and third-party paymentsRequirements:Minimum of 5 -7 years' industry experience, particularly in the LISP environmentMinimum of 3 years' experience in an IMS Advisor Liaison capacity3-year relevant Diploma or BCom degreeBusiness Analysis qualification will be advantageousAdvanced experience in Excel (including pivot tables, macros) and other reporting toolsIn-depth experience and insight to IMS Model Portfolio offering; the associated processes, business rules and legislationAn in-depth knowledge around IMS Global Select offering including GAPU and GIB products, associated processes, business rules and legislation incl. Guernsey AML requirements
