Specialist: Chatbot

.When it comes to putting people first, we're number 1.
The number 1 Top Employer in South Africa.
Certified by the Top Employer Institute 2024.Role Purpose/Business Unit: To document, scope, implement, maintain and monitor Vodacom's Chatbot – TOBi.Your responsibilities will include:Chatbot technologiesFamiliar with Chatbot technologies and architectureTranslate business requirements into actionable technical specifications and ability to train Bot on utterances, intents and entities.Chatbot DevelopmentTranslate designs and documentation into journeys on the bot development toolFamiliarise yourself with Telecoms processes and technologies in a cross-functional matrix organisation Basic Software developmentTroubleshootingAnalyse, fix and test bugs in Chatbot environmentTesting and optimisationEnd to end testing of Chatbot journeysCustomer feedback and optimisationReportingFeedback to key stakeholders on the performance of Chatbot interactionsThe ideal candidate for this role will have: Matric is essential3 year degree/diploma is essential (pref Min 3-5 years Relevant job-related experienceORMatric is essentialJob specific certification / short diploma's / short courses Min 5 years Relevant job-related experienceExperience:Understanding of call centre processes and technologiesNatural Language Processing (NLP) ProgrammingCustomer centricAnalytical thinkingExcellent verbal and written communication skillsWe make an impact by offering:Enticing incentive programs and competitive benefit packagesRetirement funds, risk benefits, and medical aid benefitsCell phone and data benefits, advantages fibre connection discounts, and exclusive staff discounts offered in collaboration with partner companiesClosing date for Applications: 20 August 2024.
The base location for this role is Century City.
The company's approved Employment Equity Plan and Targets will be considered as part of the recruitment process.
As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.Vodacom is committed to an organisational culture that recognises, appreciates, and values diversity & inclusion.