10+ years in a corporate IT environment, in senior roles8+ years' experience in change managementCertificates:Certifications preferred but not required (Proscis or equivalent, PMI, CAPM, PMP, PRINCE2 or PMI- ACPe)Technical &FunctionalA solid understanding of how people go through a change and the change processExperience with and knowledge of change management principles, methodologies and toolsProficiency in project management methodology, tools, and templates (includes project planning, schedule development, scope management and cost management)Formidable team working skills across matrixed client, supplier, and geographically dispersed virtual teamsInstrumental in the use of IT methodologies, processes, and standards for project management (e.g., MS Project Server)Experience in delivery that includes the use of external supplier and offshore resourcesResponsibilities:Apply a structured methodology and lead change management activitiesLeverage a change management methodology, process and tools to create a strategy to support adoption of the changes required by a project or initiative.Enable the design, development, delivery and management of key communications.Assess the change impact.Conduct impact analyses, assess change readiness, and identify key stakeholders.Support training efforts.Provide input, document requirements, and support the design and delivery of training programs.Complete change management assessmentsIdentify, analyse and prepare risk mitigation tacticsIdentify and manage anticipated and persistent resistanceConsult and coach project teamsCreate actionable deliverables for the core change management plans: Sponsor Plan, People Manager Plan, Communications Plan, and Training PlanCreate actionable deliverables for any required "Extend" plans, such as the Resistance Management PlanSupport and engage senior leadersCoach people managers and supervisorsSupport organisational design and definition of roles and responsibilitiesCoordinate efforts with other specialistsIntegrate change management activities into the project planEvaluate and ensure user readinessManage stakeholdersTrack and report issuesDefine and measure success metrics and monitor change progressSupport change management at the organisational level
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