Key Performance Areas Change Control - Creates and Maintains Policies and processes relating to Change Control Management - Drives adoption of policies and procedures - Chairs Change Advisory Board - Compiles the CAB meeting agenda and minutes - Engages IT and stakeholders for necessary arrangements for system downtime - Validates all information is correct and change meet the requirement before approving it for tabling at the CAB - Conducts annual reviews of Change control policies - Conducts training for Change Control processes - Provides support for Change control during audits - Identify and highlight risks addressed in CAB - Provided monthly reports on changes - Communicates regular with stakeholders on high impact or emergency changes - Compiles trend analysis reports on change results - Ensures that SACM has updated all necessary configuration items before closing off changes Release Management - Creates and Maintains Policies and processes relating to release management - Drives adoption of policies and processes - Facilitates the release schedules and arrangements with business stakeholders - Ensures relevant stakeholders are available to assist with post implementation testing - Ensures all information post a release is documented on changes - Provides visibility to Management and Stakeholders on successful and failed changes - Setup meetings for releases General - Provides support to ITSM - Provides support to incident and problem management - Provides support to ITAM teams Formal Education: - Matric - Degree or relevant qualification in Information technology or similar Technical/ Legal Certification: - A+ - ITIL Foundation - ITIL Asset Management (Advantage) - ITIL Release Control and Validation V3 - ITIL Service Transitioning V3 - ITIL V4 Create, deliver and Support (Advantage) - ITIL V4 Drive Stakeholder Value (Advantage) - Kepner Tregoe problem solving or similar (Advantage) - Advanced Microsoft Office Experience: - 3 years experience working with Change Control and Release Management - IT environment (Advantage)