Key Performance Areas Change Control- Creates and Maintains Policies and processes relating to Change Control Management- Drives adoption of policies and procedures- Chairs Change Advisory Board- Compiles the CAB meeting agenda and minutes- Engages IT and stakeholders for necessary arrangements for system downtime- Validates all information is correct and change meet the requirement before approving it for tabling at the CAB- Conducts annual reviews of Change control policies- Conducts training for Change Control processes- Provides support for Change control during audits- Identify and highlight risks addressed in CAB- Provided monthly reports on changes- Communicates regular with stakeholders on high impact or emergency changes- Compiles trend analysis reports on change results- Ensures that SACM has updated all necessary configuration items before closing off changesRelease Management- Creates and Maintains Policies and processes relating to release management- Drives adoption of policies and processes- Facilitates the release schedules and arrangements with business stakeholders- Ensures relevant stakeholders are available to assist with post implementation testing- Ensures all information post a release is documented on changes- Provides visibility to Management and Stakeholders on successful and failed changes- Setup meetings for releasesGeneral- Provides support to ITSM- Provides support to incident and problem management- Provides support to ITAM teamsFormal Education:- Matric- Degree or relevant qualification in Information technology or similarTechnical/ Legal Certification:- A+- ITIL Foundation- ITIL Asset Management (Advantage)- ITIL Release Control and Validation V3 - ITIL Service Transitioning V3- ITIL V4 Create, deliver and Support (Advantage)- ITIL V4 Drive Stakeholder Value (Advantage)- Kepner Tregoe problem solving or similar (Advantage)- Advanced Microsoft OfficeExperience:- 3 years experience working with Change Control and Release Management - IT environment (Advantage)