Specialised Managerial Consultant

Company Description About Kaelo Kaelo provides essential healthcare solutions ensuring the physical and psychosocial wellbeing of all South Africans towards lasting social change. Kaelo meets the Healthcare needs of Corporate and Retail clients across South Africa – products offerings include Medical Insurance, Medical Aid, Gap Insurance, Kaelo Money and employee assistance programmes.

Job Description

The Specialised Managerial Consultant will provide quality guidance, support and coaching to the managers of Kaelo Lifestyle clients engaging in the programme.

Further to this the Managerial Consultant will be responsible for managing formal referrals.

SPECIAL REQUIREMENTS

Conducting managerial assessments when managers formally refer employees into the EAP

Providing feedback, guidance, coaching and support to the manager during the formal referral process

Provide managers with tools and techniques when dealing with difficult employees

Assist managers in dealing with the various challenges related to their managerial roles

Provide guidance and coaching around leadership skills, management skills and soft skills required in managerial roles.

Log case notes on all interactions with clients on the EAP system.

Qualifications

PERSON DETAILS: WORK EXPERIENCE

REQUIRED

Minimum of 5 years EAP or related counselling experience

PREFERRED

Telephonic counselling experience

EDUCATION: QUALIFICATIONS: ACCREDITATIONS WITH PROFESSIONAL BODY

REQUIRED

Qualified social worker, psychologist or registered counsellor

Registered with the relevant professional body

PREFERRED

TECHNICAL SKILLS OR KNOWLEDGE

REQUIRED

Proficient in relevant computer applications

Required language proficiency

Knowledge of customer service principles and practices

Knowledge of call centre telephony and technology

Good data entry and typing skills

Knowledge of administration skills and processes

PREFERRED

Some experience in a call centre or customer service environment

Additional Information

PERSONAL ATTRIBUTES : COMPETENCIES

Accountability
Communication
Business writing skills
Efficient and effective mindset
Planning and organisation
Resilient and adaptive
Self-development
Significance and values oriented
Ethical