Business unit, Department, Reporting Business Unit Solutions Department Enterprise Infrastructure Solutions Job grade S5 Core Description To manage and support customers technical solutions by providing technical leadership and consultancy, advanced technical support, maintenance and troubleshooting on customer systems and provide guidance to technical specialists.
Key Deliverables / Primary Functions Operate closely with associated infrastructure services teams to meet SLAs and resolve issues.
Provide architectural oversight of supported services and draft reference designs.
Provide advanced support for Microsoft Active Directory services, including DNS, DHCP, Certificates, and related directory services.
Provide advanced support for Microsoft Azure Services Provide advanced support for Microsoft Products, which include, but are not limited to, Windows Servers, Active Directory Federation Services.
Consult, design & document, implement, review, report on, and optimize Active Directory related services.
Deploy and configure Active Directory services and integrate them with Microsoft Azure Cloud services.
Identify and manage service-related risks proactively.
Core Functional Skills & Capabilities Product Knowledge Result Orientation Communication Problem management Core Behavioural Competencies Working with people Adhering to principles and values Delivering Results & Meeting customer expectations Coping with pressures & setbacks Deciding & Initiating Action Minimum Qualifications NQF 6: 3 year Degree/ Diploma/ National Diploma in Information Technology or Computer Science OR NQF 4: Grade 12 Additional Education -Preferred /Advantage Experience 5 years' relevant experience in an ICT organisation OR 7 years' relevant experience in an ICT organisation Certifications Microsoft Certified Professional (MCP) or Microsoft Certified Solution Developer (MCSD) VMWare ITIL Foundational V3/4 Professional Memberships in Relevant Industry Level of Engagement & Span of Control Span of Control 3 Level of Engagement Engagement will all levels within the organisation, internal and external to the business.
Special Requirements / Employment Condition Valid Drivers license Willingness to be on standby Workplace / Physical Requirements Hybrid Remote Worker Billable