Spanish Customer Service Host (Cape Town) Kick-start your career in the online gaming world and experience the very latest in technology and innovation.
Who we are We're part of Super Group, the NYSE-listed digital gaming company behind some of the world's leading Sports and iGaming brands.
At DigiOutsource, we bring passionate people and innovative tech together to create market-leading online gaming solutions. Our multidisciplinary teams are passionate about products, customer experience and security. We're empowered to achieve the ultimate in high-performance gaming experiences using the best technology available.
Who we're looking for We're on a thrilling journey of growth and innovation, and we need passionate, driven individuals to join us. At DigiOutsource, every day is action-packed, and we expect you to bring your A-game. In return, you'll find a supportive environment where your skills can flourish and your career can soar.
Why we need you We're on a mission to create extraordinary experiences for our customers, and we believe that your unique skills, passion and superdrive will help us achieve our vision.
As a Spanish Customer Service Host you'll be supporting the delivery of high-quality service within the Customer Support - Spain & Latam team, covering customer retention and all interventions will be directed at improving customer loyalty, brand integrity, responsible gambling, retention, and relationship building. This will help us excel at exceeding revenue and targets in line with the organisation's policies, procedures and regulations to stay ahead of the game.
What you'll be doing As part of your role, your responsibilities will include:
Providing world-class customer service by responding to customer queries by telephone, email, and online chats in first language Spanish and/or second language being English where applicable.Assist on tasks within other regions by using company translation tools provided, this is only if all tasks on the product that you are scheduled to work on have been completed.Processing and resolving of incoming and outgoing contacts in a multimedia environment.Processing pertinent information into relevant databases.Completion of tasks assigned during shift.Customer relationship building and management as well as cross selling of products and services.Problem solving tasks during shift.Handling and taking full responsibility for customer related queries.Excellent time management and adherence to schedule.Performing extra tasks given by managers / shift supervisors as required.This job description is not intended to be an exhaustive list of responsibilities. You may be required to complete other reasonable duties in order to achieve business objectives.
Essential skills you'll bring to the table The necessary skills that we require for this role include:
Strong verbal and written communication skills, with the ability to convey complex ideas clearly and effectively.Experience working collaboratively in cross-functional teams, with a focus on achieving shared goals.Expertise in managing multiple projects simultaneously, with a track record of delivering on time and within scope.Exceptional attention to detail, ensuring high standards of quality in all outputs.Spanish first language – strong written and verbal communication skills.Fluent in English; able to communicate effectively (read, write and speak fluently).Valid work/residence permit for Cape Town, South Africa.Be available for 24/7 shift rotations.Completed high school qualification.2 years' work experience post qualification.Resilience.Quality Focus.Ownership & Accountability.Organizing & Planning.Critical Thinking.Desirable skills you've got up your sleeve It would be great if you also have some of the following skills:
In-depth knowledge of sports betting markets, including odds calculation, betting types and market trends.Previous experience in the online gaming or casino industry, with a strong understanding of player behaviour and industry regulations.Familiarity with gambling regulations and compliance requirements in various jurisdictions, ensuring adherence to legal standards.Experience in developing and executing customer retention strategies.Be in possession of a degree.Our values are non-negotiables Our culture is underpinned by core values that are linked to key behavioural competencies. Along with the below behavioural competencies, these are essential for all employees in order for you to embed in and drive our culture forward.
These competencies are:
Adaptability.Ownership and accountability.Initiating action.Resilience.Team orientation.Integrity.Innovation.What you'll get back We offer a great variety of personal and professional benefits to help you thrive at DigiOutsource and Super Group. This includes:
We're dedicated to your supergrowth. Our comprehensive learning and development programmes give you a range of resources and opportunities to expand your skills and advance your career.Your hard work and achievements won't go unnoticed. Our innovative Performance Tool ensures you receive regular, constructive feedback, helping you to continuously improve and reach your full potential.Our Employee Assistance programme offers a variety of benefits which you and your family can benefit from.Subsidised Medical Aid or GAP Cover.Insurance Benefits (including Group and Income Continuation Benefit).Funeral Fund & Funeral Fund Top Up.Subsidised Retirement Annuities.Be part of that Superclass feeling. At Super Group, diversity is part of our DNA. With teams across 22 countries, 85 nationalities, and 30 languages, we take equal opportunities seriously, championing a supportive, inclusive and empowering environment wherever you are in the Group.
It's all about putting your experience first and ensuring honesty and fairness in all we do. Here, your growth is supported and your contributions valued.
Game on! This position requires trust and honesty; it has access to customers' financial details - therefore a credit and criminal record check will be conducted. The qualifications identified herein are an inherent job requirement; therefore, a qualification verification check will be done. By applying for this role, and supplying the necessary details, you hereby grant us permission to apply for these checks. This will be done in a confidential manner, and solely for the purposes of verification.
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